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We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.

Service Management: One Portal to Rule Them All

Wednesday, December 21, 2011
As we near the end of 2011, I've started thinking about next year. Recently, I was talking one of the analysts. Something they mentioned caught my attention. The analyst eluded to the fact as that there will be a change coming where end-users will be demanding more than just IT Service Managemen read more
By, Matt Neigh

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2012: The Tablet Invasion Begins

Thursday, December 08, 2011
Gartner and other analysts are predicting the beginning of the "Post-PC era", where laptop computers are not the norm, and the majority of tech users are using a tablet as their main computing device. I can relate to a degree—at home my family jokingly calls me "Linus" as I walk from room  read more
By, Josh Caid

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Social Media: The New Customer Service

Friday, December 02, 2011
Social media is quickly becoming a robust and viable option for customer service needs. No longer are customers calling in to complain; no, they are posting on the World Wide Web exactly how they feel about a product or service they encountered. With so many social media outlets like Faceboo read more
By, Matt Neigh

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