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We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.
Proactive Problem Management…anyone…anyone?
Monday, February 20, 2012
The other week, I attended an itSMF event focused on Proactive Problem Management.
Problem Management (http://www.cherwell.com/it-service-management-software) – Proactive Problem Management – is the one area within ITSM I think could be greatly improved. A majority of the people at read more
By, Keith Wood
Social IT - Link to Known Tools or Introduce New Ones
Thursday, February 16, 2012
Jarod Greene of Gartner did this great webinar the other week on Social IT, and I took away a couple of ideas I’m interested to explore:
Collaborative IT: Jarod explained that by using Social tools, it’s possible to capture the noise that happens between the cracks of a formalise read more
By, Simon Kent
BYOD - Too Busy Fighting Fires
Wednesday, February 15, 2012
If you've been following along with my series on BYOD, you know that we kicked things off with my opinion that BYOD is just a fad (http://www.cherwell.com/_blog/Blog/post/Bring_Your_Own_Device,_Mobile_Device_Support_-_A_Fad,_or_The_Future/), but that mobile device support is the future for IT in read more
By, Matt Neigh
Yes! IT Can Support the Working Style Revolution
Friday, February 10, 2012
Google Enterprise VP Sebastien Marotte just gave his take – to the BBC – about how the way we work is going to change (http://www.bbc.co.uk/news/business-16858085). Marotte highlights many of the ideas we – and our peers such as Gartner’s Jarod Greene – believe wil read more
By, Simon Kent
The Service Desk and Business Relationship Management
Thursday, February 02, 2012
Adam Holtby, a research analyst with Ovum, recently wrote a blog about how the service desk can help improve business relationship management (http://ovum.com/2012/01/17/the-service-desk-can-help-improve-business-relationship-management/).
This is a very interesting topic and having had a backgr read more
By, Simon Kent
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