Blog
We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.
The Service Desk and Business Relationship Management
Thursday, February 02, 2012
Adam Holtby, a research analyst with Ovum, recently wrote a blog about how the service desk can help improve business relationship management (http://ovum.com/2012/01/17/the-service-desk-can-help-improve-business-relationship-management/).
This is a very interesting topic and having had a backgr read more
By, Simon Kent
BYOD: Can’t Have Your Cake and Eat it Too
Thursday, January 26, 2012
Last week we talked about how BYOD wouldn’t inhibit productivity, and employees actually benefit from using their own devices for work. However, the more important question is will employees mind when the tables are turned and work has power/control over their personal device?
I&rsquo read more
By, Matt Neigh
IT Service Management is Getting Social
Monday, January 23, 2012
I recently gained some interesting factoids from my peers in the Service Desk world that support the notion that ITSM is getting social with social media.
During my recent webinar (http://www.brighttalk.com/webcast/534/39207.), I asked:
How important do you think Social Media data feeds ar read more
By, Simon Kent
BYOD: Same Game, Different Playing Field
Thursday, January 19, 2012
We discussed the general idea of Bring Your Own Device (BYOD) in my last post (http://www.cherwell.com/_blog/Blog/post/Bring_Your_Own_Device,_Mobile_Device_Support_-_A_Fad,_or_The_Future/), so today we’ll start looking at the first of my 5 points concerning BYOD: Productivity.
As I me read more
By, Matt Neigh
BYOD – Just a fad; Mobile Device Support – the future
Wednesday, January 11, 2012
I know people find that statement to be a little shocking. We just barely started talking about Bring Your Own Device (BYOD) policy and I’m already stating it’s a fad. My reasoning behind this is that the premise of BYOD, according to the articles I’ve read, is that IT will som read more
By, Matt Neigh
Get Social with IT Service Management: It's Easy
Tuesday, January 10, 2012
What I’ve noticed when we talk about the introduction of social media into ITSM is a general reaction of, you’re joking. How? Why? Why on earth would I want to use Twitter or Facebook or LinkedIn in conjunction with my IT service delivery?
These people are missing the point. read more
By, Simon Kent
Service Management: One Portal to Rule Them All
Wednesday, December 21, 2011
As we near the end of 2011, I've started thinking about next year. Recently, I was talking one of the analysts. Something they mentioned caught my attention. The analyst eluded to the fact as that there will be a change coming where end-users will be demanding more than just IT Service Managemen read more
By, Matt Neigh
2012: The Tablet Invasion Begins
Thursday, December 08, 2011
Gartner and other analysts are predicting the beginning of the "Post-PC era", where laptop computers are not the norm, and the majority of tech users are using a tablet as their main computing device. I can relate to a degree—at home my family jokingly calls me "Linus" as I walk from room read more
By, Josh Caid
Social Media: The New Customer Service
Friday, December 02, 2011
Social media is quickly becoming a robust and viable option for customer service needs. No longer are customers calling in to complain; no, they are posting on the World Wide Web exactly how they feel about a product or service they encountered.
With so many social media outlets like Faceboo read more
By, Matt Neigh
SaaS or not to SaaS - that is the question
Friday, November 18, 2011
The IT world is not free of bandwagons and the “cool” crowd. It’s like the age old question; Would you jump off the bridge just because your friend did? When your base jumping, then it’s an excellent idea; if you don’t have a parachute, it’s probably a poor ch read more
By, Luke Smith
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