We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.
What I’ve noticed when we talk about the introduction of social media into ITSM is a general reaction of, you’re joking. How? Why? Why on earth would I want to use Twitter or Facebook or LinkedIn in conjunction with my IT service delivery?
These people are missing the point. read more
We hosted our 2nd Annual Cherwell Advisory Board Conference this week here in beautiful Colorado Springs, Colorado. Cherwell Customers (/testimonies) from around the world joined us for a few days of educational and informative sessions, hosted by Cherwell, including a sneak peak at Cherwell 4.0 read more
These days, many companies are struggling in this difficult economy; fueling the highest unemployment rate in more than 60 years. Yet, despite these hard times Cherwell Software has more than 100% growth year over year! Which brings about the question, “How does a company thrive during the read more