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We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.

Proactive Problem Management…anyone…anyone?

Monday, February 20, 2012
The other week, I attended an itSMF event focused on Proactive Problem Management. Problem Management (http://www.cherwell.com/it-service-management-software) – Proactive Problem Management – is the one area within ITSM I think could be greatly improved. A majority of the people at  read more