Blog
We blog about IT Service Management, technology trends, process and business automation. We aim to share and comment on only the most relevant information. Feel free to chime in anytime with your thoughts and comments.
Election Fever...is Social Media’s Temperature Rising?
Tuesday, May 01, 2012
Not only will the US elect a President this November, but France will elect one on May 6. Londoners will elect a Mayor on May 3.
Campaigners are ramping up their activities as voters head to the ballot boxes. Shaking hands, kissing babies, engaging in debates, using Social Media tools read more
By, Jennifer Carr
Social IT - Link to Known Tools or Introduce New Ones
Thursday, February 16, 2012
Jarod Greene of Gartner did this great webinar the other week on Social IT, and I took away a couple of ideas I’m interested to explore:
Collaborative IT: Jarod explained that by using Social tools, it’s possible to capture the noise that happens between the cracks of a formalise read more
By, Simon Kent
Yes! IT Can Support the Working Style Revolution
Friday, February 10, 2012
Google Enterprise VP Sebastien Marotte just gave his take – to the BBC – about how the way we work is going to change (http://www.bbc.co.uk/news/business-16858085). Marotte highlights many of the ideas we – and our peers such as Gartner’s Jarod Greene – believe wil read more
By, Simon Kent
Get Social with IT Service Management: It's Easy
Tuesday, January 10, 2012
What I’ve noticed when we talk about the introduction of social media into ITSM is a general reaction of, you’re joking. How? Why? Why on earth would I want to use Twitter or Facebook or LinkedIn in conjunction with my IT service delivery?
These people are missing the point. read more
By, Simon Kent
2012: The Tablet Invasion Begins
Thursday, December 08, 2011
Gartner and other analysts are predicting the beginning of the "Post-PC era", where laptop computers are not the norm, and the majority of tech users are using a tablet as their main computing device. I can relate to a degree—at home my family jokingly calls me "Linus" as I walk from room read more
By, Josh Caid
Social Media: The New Customer Service
Friday, December 02, 2011
Social media is quickly becoming a robust and viable option for customer service needs. No longer are customers calling in to complain; no, they are posting on the World Wide Web exactly how they feel about a product or service they encountered.
With so many social media outlets like Faceboo read more
By, Matt Neigh
1
RSS Feed
Recent Posts
- Oranges and ITSM. Huh?
- Election Fever...is Social Media’s Temperature Rising?
- Turning Bad Into Good the Old Fashion Way…Sort Of
- The Marketing Four Ps – Promotion Gets My Attention Every Time
- The Truth Behind Hassle-Free Portability: Are They Just a Big Tease?
- Winning... but at what cost?
- Proactive Problem Management…anyone…anyone?
- Social IT - Link to Known Tools or Introduce New Ones
- BYOD - Too Busy Fighting Fires
- Yes! IT Can Support the Working Style Revolution
Hosting Service Management Business Relationship Management On-Premise Information Technology Twitter BYOD Recession CMDB Ajax Webinar CRM BRM Tablet portability Education Service Desk Bring Your Own Device Problem Management JQuery Mobile Support Social Media iOS ITIL Portal Customer Relationship Management SaaS Social IT HTML5, CSS3 BYW2YD Customer Service LinkedIn Facebook Corporate Culture IT Mobile
