Board of Managers
We are a seasoned team of industry experts, including the former CEO of FrontRange Solutions®, the former chief architect of FrontRange Solutions HEAT® and ITSM products, the original developer of HEAT, and the founder and past CEO of the Help Desk Institute (HDI®).
The co-founder, president, and CEO of Cherwell Software is one of the ITSM software industry's most notable thought-leaders. Prior to launching the market's most innovative software, Cherwell Service Management, Vance was president and CEO of GoldMine® Software Corporation (now FrontRange™).
Vance graduated summa cum laude from Wake Forest University and then with honors from the University of North Carolina Law School. He also completed a Stanford University Graduate School of Business Executive Program and a Harvard Summer Graduate Program. In 2009, Vance was given the Excellence in Entrepreneurship Award by Wake Forest University "in recognition of his entrepreneurial spirit, creativity, achievement, and social responsibility." Vance also is a founder of the largest charter school in Colorado (tcatitans.org) and the Band of Brothers Ministry (bandofbrothers.org).
Cherwell co-founder Arlen Feldman is a renowned software developer within the help desk, service desk, and customer relationship management (CRM) software industry. With more than 30 years of experience, Arlen spearheaded many revolutionary software advances, most notably Codeless Business Application Technology (CBAT) and Platform-as-a-Service (Paas) in Cherwell Service Management.
Arlen served on the Microsoft® C# Customer Council—a small group of industry experts who advise Microsoft on the direction of .NET, Visual Studio, and the C# programming language. He also authored two books—ADO.NET Programming and WPF in Action with Visual Studio 2008. Previously, Arlen was the chief architect at FrontRange™.
Craig Harper is a veteran of the IT service management industry with nearly 20 years of industry-specific experience. From 1995 to 2008, Craig worked for BMC Software in various sales management positions culminating in vice president of worldwide product sales, solutions, and consulting—a $1.2B business. Craig was instrumental in the creation and execution of the business service management strategy leveraging the acquisition of Remedy as the core technology of this IT management approach. Following BMC, he served as the vice president of sales and services at ServiceNow from 2009 to 2012 leading the company's sales efforts from start up to IPO. Most recently Craig served as the vice president of worldwide sales and services at ServiceMesh, provider of Agility cloud platform that was acquired by CSC. Craig holds a B.S. in business from Brigham Young University.
Richard Mueller brings extensive financial experience to Cherwell Software. Currently, he manages an independent investment advisory firm that serves nation-wide clientele and an investment partnership. Previous experience includes: CFO and Board Treasurer for The Classical Academy; Group Vice President with Duff & Phelps; and with First Chicago, now part of JP Morgan Chase®.
As both a CPA and CFA, Rick began his career with a major public accounting firm. He graduated from the University of Illinois with highest honors and earned an MBA from the University of Chicago.
Considered by many as the "father of the help desk industry," Ron founded Bendata, Inc. (now FrontRange™), launched one of the first help desk software solutions (HEAT), and founded the global professional association for IT support professionals, HDI®.
Earlier in his career, Ron served as a leading Big Six consultant in the help desk industry, as a software engineer and creator of several successful commercial software products, and as an IT strategist. Ron is a certified public accountant, certified information systems auditor, and holds a certificate in data processing. He earned a bachelor's degree in business statistics from the University of Texas at Austin.
In an advisory capacity, Tim brings over 25 years as an executive in both public and private companies in the high technology areas of saas/enterprise software, internet, digital media & mobile communications. He has conducted over $750M in financial transactions and is currently the CFO at Appia, a mobile app discovery platform that has delivered more than 70 million downloads globally. Prior to Appia he was the CFO of iContact where he led the company in growth from under $1M million in revenue to over $50M in six years and sold the company to Vocus Inc for $169M. Before iContact, he was the CFO of CipherTrust (Now McAfee), a leader in messaging security. & held various financial executive positions with OpenSite Technologies (Oracle), Broadband Technologies, MCI (Now Verizon), and Coopers & Lybrand (Now Price Waterhouse Coopers) where he earned his CPA.
Tim earned an MBA from Emory University and has an undergraduate degree in accounting from East Carolina University (Magna Cum Laude). In addition to his coaching certification from Duke Medicine, he has a Master of Arts in Counseling (Magna Cum Laude) and provides executive coaching at the Carolina Clinic Executive Wellness Center under the UNC Hospital. Tim spent much of his career in Atlanta & Washington DC but is a native of Durham, NC where he now lives with his wife and two sons.
As a Cherwell Software™ co-founder, Timothy Pfeifer brings exceptional leadership to the team. At Cherwell, he has overall responsibility for the legal, HR and business development areas. Prior to Cherwell Software, Timothy served as the lead attorney for NetSpend Corporation, a TSYS Company, a senior managing attorney for First Data Corporation, and as vice president and general counsel for FrontRange® (formerly Bendata, Inc. and GoldMine Software Corporation).
Timothy earned a J.D. degree from the University of Washington, School of Law, graduating as a member of the Order of the Coif; a management degree from Pepperdine University, graduating magna cum laude; and has attended an executive education program through Stanford University's Graduate School of Business.
Tony has been in the U.K. and European help desk and service management industry since the late 1980s. He previously served as European managing director for GoldMine Software (formerly Bendata, Inc. and currently FrontRange®), growing the European business from a two-person start-up to more than 100 employees with revenues in excess of $15 million.
Tony has held a variety of senior management positions with responsibility for sales, channel management, marketing, and international business development for a number of software companies including DataCore Inc, Centennial, and his own VAR start-up representing DKSystems of Chicago, USA.
Richard Wells has over 12 years of experience in investing and advising managers of high growth software and Internet companies. He currently serves on the boards of BeyondTrust, Enigma, HealthcareSource, Kinnser, Metalogix, PHD Virtual, Smartbear Software, and Zumba Fitness. Richard previously served on the boards of Netsmart Technologies (acquired by Genstar Capital) and Primavera (acquired by Oracle), and was active with the board of Buddy Media (acquired by Salesforce.com).
Richard joined Insight in 2005 after previously serving as an investment team member at Technology Crossover Ventures (TCV), with a focus on software, online media, and e-commerce. Richard also worked in product management for enterprise data protection products at Veritas Software (now part of Symantec) and in field sales for Paciolan Systems (now part of Ticketmaster).
Richard received a BS from the Wharton School of the University of Pennsylvania (Phi Beta Kappa, summa cum laude) and an MBA from the Harvard Business School. He grew up in Southern California and resides in Manhattan with his wife and son. Thanks to his father's New England roots, Richard is an avid Boston Red Sox fan and is already having a lot of fun making his son one too.