You Deserve the Freedom of Choice

What if? I think those could quite possibility be the two most important words one should use when selecting their service management software, because change is inevitable.

• What if we only want to use Incident, Problem, and Change Management – can we add other processes later? How much will it cost?
• What if we test the product in a SaaS hosted model – can we then move the product on premise – or visa-versa?
• What if we purchase the licenses but prefer to host at our preferred third-party data center?
• What if we map out all of our workflows, then a new CIO comes in and requests changes?

I've been in this industry a long time, and I can tell you that most vendors provide limited choice for a reason – profit. It is not about what the customer may want, or need. But rather what is most profitable for their business model.

We have taken a different approach

Here at Cherwell, We believe that customers have a right to not only choose how they purchase but how they use the product. Yes, we could probably make more money off customers if we boxed them into the most profitable licensing and hosting models – but we also believe that those short-term profits would soon evaporate with dissatisfied customers. We desire customer relationships that last. Our business model is designed to survive the test of time by giving our customers choice.

Cherwell truly is Innovative Technology Build Upon Yesterday's Values. Our codeless platform allows you to use the product any way you want and to easily make changes at any time. You can even build additional business applications on our platform (without additional licensing fees). The Cherwell platform is completely portable – allowing you to shift licensing and hosting models quickly and easily without losing any functionality. And we provide unmatched choice for interface options – providing you the freedom to use a browser, client, mobile app, or even Outlook. Our concurrent-seat licensing model is the most generous in the industry – and we allow unlimited dashboard/report views and unlimited self-service access without even requiring a license.

We know you have a choice when selecting service desk software – and I hope you will consider Cherwell in that process. We've chosen to be a bit different.