SERVICE MANAGEMENT SPOTLIGHT
NEWS ROOM view all »
Aberdeenshire Council Selects Cherwell Service Management for its Dashboards and Real-Time Reporting Functionality Swindon, United Kingdom &nd..full story
Experienced analyst brings in-depth insight to help customers transform IT service management and business enablement Colorado Spri..full story
UPCOMING EVENTS view all »
Copthorne Tara Hotel, Kensington, London
Finding the right ITSM products and implementi.. Details
Learn, Connect and Share at the Cherwell EMEA Regi.. Details
Las Vegas, Nevada
Stop rolling the dice when it comes to managin.. Details
Las Vegas, NV
Begin your journey at HDI 2015, the industry's.. Details
As an attendee at this year’s Gartner IT.. Details
READ OUR BLOG view all »
By Jennifer Carr
Outside IT is a relatively new term but its definition has been in existence for quite some time. Now, we have a buzzword to bring up when speaking with our IT peers, and because of this, the notion of ‘outside IT’ is spreading…and quickly. IT service management teams are using this it to become better business partners within their organisations. ..
By Vance Brown
Last weekend I experienced a real highlight at the EY National Entrepreneur of the Year Event. As part of that event, I had the opportunity to have lunch with Opie Taylor ... or better known today as Ron Howard (Opie of The Andy Griffith Show, Richie Cunningham of Happy Days, Director of Apollo 13 and Beautiful Mind, Academy Award Winner, etc.) My time with him confirmed my belief that he represents one of the finest persons humanity has to offer ... kind, humble, authentic, curious, wise, REAL ... not ruined by his fame, but possibly even made better for it. ..
By Lottie Davis
Continual Service Improvement (CSI) seems to be an ITSM process that many IT help desk teams seem to have trouble making stick. Perhaps the reason for this is in the name -- it should be continual. In a recent webinar, Tony Ranson, a consultant with the Service Desk Institute (SDI) and someone with a deep understanding of CSI, provided the following 5 tips to help service desk teams make CSI stick. ..