SERVICE MANAGEMENT SPOTLIGHT
NEWS ROOM view all »
Colorado Springs, Colo. – 31 March 2014 – Cherwell Software™, a driving force in IT service management software and the youngest..more
Service Desk Benchmarking Report Highlights the Accomplishments and Challenges of UK University Serv
Royal Wootton Bassett, U.K., 19 March 2014 - A new report from UCISA, the Service Desk Institute (SDI) and Cherwell Software reveals that service ..more
UPCOMING EVENTS view all »
Live Online Webinar
Cherwell Service Management® is a codeless.. Details
Big Data is one of the most significant trends.. Details
Sydney Olympic Park
CeBIT Australia 2014 will bring a greater focus on.. Details
itSMFnz is the local chapter of a global community.. Details
READ OUR BLOG view all »
By Jennifer Jones
At a recent SDI event in Birmingham on service desk leadership, I attended quite an interesting seminar entitled ”Catch People Doing Well.” As a big believer in positive thinking, wanting others to succeed and giving people credit for their victories, I was looking forward to hearing a service desk leader offer up her views. ..
By Stephanie Santos
While much of America celebrated spring break last week, more than 2300 IT service and support professionals rocked the 24th annual HDI conference. Cherwell Software backed many festivities—hosting the Ambassador reception for HDI forum members and dignitaries, the Midwest Mixer for HDI local chapters in the Midwest region, and two IT Industry Legend receptions that celebrated the contributions of Ron Muns, founder of HDI, Malcolm Fry, one of the fathers of ITIL, and Jim Bolton, a long-time leader and mentor in the industry. Ron, Malcolm, and Cherwell Software’s CEO Vance Brown invigorated crowds with their industry insights and vision. As a welcome surprise, J. Paul Getty Trust, a Cherwell Software customer, won the HDI Team Excellence award and credited Cherwell Service Management with helping them achieve their success. ..
By Stephanie Santos
You don’t know everything. The good news is: neither does anyone else. So, where do you turn for guidance on IT service management matters? And if you’re a seasoned professional, how do you mentor rising stars in this field? For many IT service and support professionals, 2300 of them in 2014, the answer is the HDI 2014 Conference & Expo, April 1-4. ..