Analyst Reviews
Don't just take our word for it. Read what these ITSM industry experts have to say about Cherwell Service Management. Feel free to download what others are saying about us (without registration). If you like what you read, Let's talk.
Dartmouth-Hitchcock Medical Center Establishes Effective IT Support Triage
by, Jarod Greene and Ben Flam
To support EHR services, DHMC first considered using a SharePoint-based solution for EHR incident, tracking and reporting purposes. However, through testing, it was determined that SharePoint would not meet requirements related to issue workflow, reporting capabilities and collaboration extensibility. In a separate IT project, DHMC had recently replaced its homegrown IT incident management solution with an off-the-shelf IT service management (ITSM) solution (Cherwell Software). Having completed that deployment in October 2010, considerations were made shortly after to leverage Cherwell for support of EpicCare.
CSU Fresno Implements ITSM Without Breaking the Bank
by, Eveline Oehrlich (Hubbert) with Peter O’Neill and Lindsey Kempton
To have better visibility of issues across the managed environment and to truly manage incidents and problems with a coordinated effort, CSU-Fresno needed to replace the existing help desk software with a service management solution that allowed for the reinforcement of consistent behaviors across teams and support the service management processes, including incident, problem, knowledge, and change management.
Market Overview – IT Service Management Software
by, Eveline Oehrlich (Hubbert) with Peter O’Neill and Ben Echols
The Service Management Software/Help Desk Software/IT Support Software markets are filled with vendors that have all developed tools that look very similar. The fundamental processes of incident and problem management are comparable across these solutions, but ease of use and implementation time offer some differentiation.
108% ROI in 10 Months and a total three-year benefit of $859,247
by, Michelle Bishop, Forrester Consulting
This organization purchased a different enterprise-level service management solution and, for more than a year, attempted and failed to implement the solution due to challenges with upgrade compatibility, contractors, and matching the software configuration. It replaced its non-functional software with Cherwell Service Management. This Forrester Research Study quantifies a complete Total Economic Impact, demonstrating Cherwell's 108% ROI in 10 Months and a total three-year benefit of $859,247.
