23-Jan-2012
Wootton Bassett, UK – Cherwell Software today announces that three modules within its Cherwell Service Management™ solution now enjoy endorsement from the Official ITIL® Accreditor (part of The APM Group Limited) that administers the Official ITIL Software Scheme on behalf of the Cabinet Office. The Cabinet Office owns the Intellectual Property relating to ITIL. The three Cherwell modules are: Service Catalogue Management, Change Management and Request Fulfilment.
Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Designed from the ground up using Microsoft’s .NET technology and out-of-the-box ITIL best practice, the tool offers 11 fully-integrated management modules, including Incident, Problem, Change, Release and Deployment, Configuration, Service Level Management, and Service Catalogue to name just a few.
“We’re delighted to receive this prestigious endorsement under the ITIL software scheme, alongside our existing PinkVerify and Serview accreditations,” says Tony Probert, European managing director, Cherwell Software. “This recognition reflects our ongoing commitment to developing solutions that incorporate ITIL good practice and an application platform offering unmatched customisation and flexibility, enabling customers to easily configure the solution to their specific business needs.”
Companies, including First Rate Exchange, Otto Group, Komatsu, SciSys, Munich Airport and Ipsos MORI already experience measurable business benefits from using Cherwell Service Management™.
ITIL® is a registered trade mark of the Cabinet Office. ITIL is the de facto, most comprehensive set of best practice for IT Service Management (ITSM).
Innovative Technology Built Upon Yesterday’s Values. Cherwell Software, www.Cherwell.com, is unique within the software industry. With no outside debt or venture capital funding, we create innovative software to meet the needs of our customers – not for gain of investors or an IPO.
Recognized by Forrester® as an emerging leader, Cherwell Service Management is a fully integrated ITSM solution for internal IT and external customer support. The software provides 11 out-of-the-box PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises. The powerful CMDB automatically links all internal relationships and the included API facilitates trouble-free integration with third-party applications. Cherwell’s codeless platform provides intuitive wizards and simple drag-and-drop functionality, allowing users to easily modify processes to match their unique requirements and create additional, fully integrated business applications such as inventory and financial management.
Cherwell Software is one of the fasted growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK; and a global network of expert partners.
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