21-Feb-2012
Wootton Bassett, U.K. -- Cherwell Software today announces that Hudson Hill Consulting, an IT consultancy that supports 100 external customers, has implemented the Cherwell Software ManagementTM solution to better track and manage service desk incidents. Incident Management is one of 11 fully-integrated management modules within the Cherwell offering, designed from the ground up using Microsoft’s .NET technology and out-of-the-box ITIL best practice.
Delivering support to a range of diverse clients, including Boutinot Wines, EM&I and Sale Sharks rugby union premiership team, Hudson Hill Consulting aims to ensure its clients spend the maximum amount of time working and the least amount worrying about IT. As an outsourced Service Desk provider, Hudson Hill strives to maintain high-quality IT service operations thus reducing service outages that could negatively affect a business.
As a growing company, Hudson Hill wanted a new solution that would help it to easily log and track incidents, problems and change requests; offered a self-service portal to reduce calls and emails to the Service Desk; and one that incorporated social media tools so the Service Desk can proactively share information in multiple ways and receive ‘twincidents’ from users.
‘We went to a number of service desk shows and reviewed a number of offerings, but Cherwell stood out,’ says Service Desk Manager Chris Murphy. ‘Cherwell is really easy to configure and use. It’s straightforward, nice and simple and easy on the eyes. It also allows us to track everything in one place on one screen – phone calls, emails, self-service, social media. That was a key factor in our decision making.’
Chris adds, ’The support we receive from Cherwell is exceptional. As soon as I ring up with a question or problem, they are right on it, and the team provides good advice in regards to changes and configuration.’
About Cherwell Software
Innovative Technology Built Upon Yesterday’s Values. Cherwell Software, www.Cherwell.com, is unique within the software industry. With no outside debt or venture capital funding, we create innovative software to meet the needs of our customers – not for gain of investors or an IPO.
Recognized by Forrester® as an emerging leader, Cherwell Service Management is a fully integrated ITSM solution for internal IT and external customer support. The software provides 11 out-of-the-box PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises. The powerful CMDB automatically links all internal relationships and the included API facilitates trouble-free integration with third-party applications. Cherwell’s codeless platform provides intuitive wizards and simple drag-and-drop functionality, allowing users to easily modify processes to match their unique requirements and create additional, fully integrated business applications such as inventory and financial management.
Cherwell Software is one of the fasted growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK; and a global network of expert partners.
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