Last Updated: February 8, 2012
This privacy policy applies to the Cherwell website at www.cherwell.com. By using Cherwell’s website, you consent to the terms of this policy. If you have any questions or suggestions regarding our privacy policy, please contact us at: 719-386-7000 or general.counsel@cherwell.com.
When you visit www.cherwell.com, you are not required to register with the site or provide any personally-identifiable information in order to access the site. However, registration is required in order to gain access to many of the services provided from the website.
If you choose to, you can use our website to:
When you choose to do one of these things, then you may be asked to provide your name, email address, phone number, company name and job title so that we can respond to your request. When requesting pricing, demos or product information, we will also ask for information about your company such as the current helpdesk solution, the number of users, the timeframe for project implementation and other system requirements.
We use this information to contact you about the products or services on our site in which you have expressed interest. If you are an end-user of one of our software products, then we use the information to provide technical support for your use of the software or to inform you about new software products and services or updates to existing products and services. We also use this information to improve both the usability of our site and our user support procedures and to help prevent misuse of our system.
We share your information with third party service providers that are authorized to resell our software and provide services and support for our software products. We also purchase marketing data from third parties and add it to our existing user database to better target our advertising.
You may register and place orders for Cherwell training classes on our website. If you purchase a training class from us, you must provide contact information (such as name, email, and phone number) and financial information (such as credit card number and expiration date). The registration page contains terms and conditions related to training classes and cancellation policies.
When you enter a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL) and otherwise follow generally accepted industry standards to protect the information submitted to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security.
We use this information for billing purposes, to register you for the class, and to issue coupon codes for classes. We also use this information to communicate with you about changes to scheduled classes and notify you of upcoming training classes.
If you no longer wish to receive our newsletter and promotional communications, you may unsubscribe or opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at marketing@cherwell.com or contacting us at 719-386-7000.
Generally, you may not opt-out of software service or technical support related announcements, which are not promotional in nature. If you do not wish to receive these announcements, please contact your Cherwell Support representative.
If your personally identifiable information changes, you may correct or update it by emailing Cherwell at marketing@cherwell.com or by contacting us by telephone at 719-386-7000.
As is true of most websites, ours gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We link this automatically-collected data to information you submit when filling out forms on our site.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session ID cookies and persistent cookies on our website. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We link the information we store in cookies to information you submit when filling out forms on our site. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our website, but your ability to use some areas of our site will be limited.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) in email communications that you may sign up to receive through our website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications.
This website contains links to other sites, for example those of our value-added resellers or implementation partners, that are not owned or controlled by Cherwell Software. We are not responsible for the privacy practices of these other sites and encourage you to read the privacy statements of these websites.
Bulletin Boards/Chat Rooms/Blogs
If you use a bulletin board, chat room or blog on this site or accessible by a link to another site, such as the Cherwell Community site at www.cherwellcommunity.com, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the information you choose to submit in these forums. Use of the Cherwell Community site is subject to the Terms of Service located on the community homepage and we reserve the right to terminate the accounts of those who use this service in a manner inconsistent with the terms.
Legal Disclaimer
We reserve the right to disclose information collected through our site, including your personally identifiable information, when we believe that disclosure is necessary to protect our legal rights or to comply with a legal proceeding, court order, law, rule or regulation.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement.
