Sam Gilliland is CEO of Cherwell Software, setting the company’s strategic direction and driving its customer-first vision. Sam leads the company’s continued growth beyond IT Service Management (ITSM) and into new markets across the enterprise. Sam draws on his knowledge of and passion for technology to improve customer service experiences and make peoples’ lives easier. For nearly a decade, Sam led more than 10,000 employees in 60 countries as chairman and CEO of travel industry technology giant Sabre Corporation and Travelocity.com. Sam has served on the boards of Sabre Corporation and Travelocity.com, Brinks Home Security Holdings, Carlson, Inc., Gogo, Inc., Rackspace Hosting, Inc., Digital River, and BookingPal. Under U.S. President Barack Obama, Sam served on the President’s Management Advisory Board and on the Energy Security Leadership Council. He also served as chair of the U.S. Commerce Department’s Travel and Tourism Advisory Board. Sam holds an M.B.A. from the University of Texas at Dallas and a bachelor’s degree in electrical engineering from the University of Kansas.