Leadership

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Sam Gilliland

Sam Gilliland is CEO of Cherwell Software, setting the company’s strategic direction and driving its customer-first vision. Sam leads the company’s continued growth beyond IT Service Management (ITSM) and into new markets across the enterprise. Sam draws on his knowledge of and passion for technology to improve customer service experiences and make peoples’ lives easier. For nearly a decade, Sam led more than 10,000 employees in 60 countries as chairman and CEO of travel industry technology giant Sabre Corporation and Travelocity.com. Sam has served on the boards of Sabre Corporation and Travelocity.com, Brinks Home Security Holdings, Carlson, Inc., Gogo, Inc., Rackspace Hosting, Inc., Digital River, and BookingPal. Under U.S. President Barack Obama, Sam served on the President’s Management Advisory Board and on the Energy Security Leadership Council. He also served as chair of the U.S. Commerce Department’s Travel and Tourism Advisory Board. Sam holds an M.B.A. from the University of Texas at Dallas and a bachelor’s degree in electrical engineering from the University of Kansas.

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Jean Patrick

Jean Patrick is Chief of Staff at Cherwell Software. As a strategist, consultant and implementer, Jean leads activities within the organization focused on operational execution of key strategic initiatives based on priorities of the company and the CEO. She provides oversight and guidance to projects of high strategic importance and leads the transformation of operational process and procedures focused on efficiency, financial impact, and business scalability. Jean has served in a variety of leadership positions specific to operations, sales enablement, account management, organizational development, software development and program management within a myriad of different industries. She has led large operational global teams up to 2,200 team members and have delivered on results with large telecommunication companies as well as customer-focused start-ups. Her experience, combined with her drive for customer service and operational excellence, is a strong match for Cherwell’s ability to continue to be the industry leader within the market they serve.

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Ryan Pellet

Ryan Pellet is Chief Customer Officer at Cherwell Software. He leads a fanatical team of enthusiasts who are on a mission to transform Service Management through amazing technology, rock-solid partnerships and with unmatched delivery to Cherwell's customers and partners. Ryan was Senior Vice President of Services and Consulting at Welltok where he led multiple customer-facing organizations to create the fastest growing software company in Colorado in 2017. Prior, Pellet was Chief Strategy Officer for Nexidia (now Nice Analytics), the leader in interaction analytics for business transformation. As CSO, Ryan was responsible for the creation, communication, execution, and sustained organizational alignment supporting Nexidia’s strategic growth. Ryan has over 20 years of enterprise software consulting experience, creating customer-centric service management strategies for Fortune 100™ companies. He is a recognized expert in strategy development using behavioral and business analytics.

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Scott Gainey

Scott Gainey serves as Cherwell's Chief Marketing Officer (CMO), driving all marketing activities aimed at increasing the company's brand within the enterprise service management marketwhile accelerating pipeline and revenue growth through close collaboration with sales. Scott came to Cherwell with over 22 years of experience gained while serving in CMO and other leadership positions for some of the most innovative and disruptive technology companies including Palo Alto Networks, Cisco, NetApp, Veritas Software, and Sun Microsystems.

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Steve Rodda

Steve Rodda has served in a variety of leadership roles relating to product development and strategic business planning. At LogicNow, a cloud-based ITSM solution provider for managed service providers (MSPs), he led the MaxFocus development team, as well as the team that built AppControl, a cloud services management console. Prior to that, Steve served in key development roles at Webroot, Stanfield Systems, Jel, and Deloitte. With more than 17 years of experience, Steve’s strong leadership and ability to establish strategic business priorities, as well as his knowledge of product development and engineering, is a strong match for Cherwell’s ceaseless drive to create customer-friendly, innovative service management solutions.