Press Releases

Cherwell Launches Global Channel Program to Serve Growing Demand

April 15, 2019 — Cherwell has launched a new global Channel Program, and announced Matthew Peeples as the vice president of Worldwide Channel.

57 Percent of employees don’t understand the meaning of ‘digital transformation’

April 09, 2019 — New research among British businesses examining employees’ attitudes toward digital transformation, innovation and cutting-edge technologies such as artificial intelligence, reveals confusion about the true meaning of ‘digital transformation’ and a high degree of scepticism about their employers’ appetite for digital innovation.

New Cherwell Software Release Revamps Service Experience

April 08, 2019 — Cherwell announced enhancements to its popular Information Technology Service Management (ITSM) solution Cherwell® Service Management. The company’s new release adds features to increase the speed and ease with which IT leaders, enterprise architects, business unit leaders, and transformation agents across organizations can provide services that transform business and work experiences.

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Cherwell Named a Winner for Best Company Outlook by Comparably

March 27, 2019 — Cherwell has been named in the Top 50 of Best Company Outlook by Comparably, a leading workplace culture and compensation site. Winners of Best Company Outlook were determined based on a combination of two scores: 1) Outlook, which measures responses to questions such as, “How confident are you about the future success of your company?” and “Are you typically excited about going to work each day?” and 2) eNPS score (employee Net Promoter Score), which measures responses to the question, “How likely are you to recommend working at your company to a friend?” Outlook is rated on a 1-100 basis. eNPS is rated on a -100 to 100 basis, where -100 to -10 is a poor score, -10 to 20 is good/average, and anything above 20 is excellent.

Cherwell to Bring Clear Connect to London

March 12, 2019 — Cherwell has announced the Clear Connect London conference. As more organisations expand their use of ITSM software and extend its capabilities to drive growth, they’re looking to experts who can share their own learnings and best practices.

NNIT selects Cherwell Software to increase efficiency and improve the customer experience

February 27, 2019 — Cherwell has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected its IT Service Management (ITSM) platform to improve customer experience.

Cherwell Software named Gold Medalist in the 2019 Info-Tech Research Group IT Service Management Data Quadrant

February 07, 2019 — Cherwell has announced that its Cherwell® Service Management solution has been awarded a Gold Medal for the 2019 IT Service Management (ITSM) Data Quadrant Awards by Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group.

Cherwell Announces Clear Global Conference

February 04, 2019 — Cherwell has announced the annual global conference will now be called Clear. As more organizations expand their use of ITSM software and extend its capabilities to drive growth, they’re looking to experts who can share their own learnings and best practices.

Cherwell Appoints Andre Cuenin as Chief Revenue Officer

January 08, 2019 — Cherwell announced that technology leader Andre Cuenin has been appointed as the Chief Revenue Officer. He will report to Sam Gilliland, Cherwell’s chief executive officer, and be based in the company’s offices in Colorado Springs and Denver, Colorado.

Cherwell Software Introduces HR Service Management Solution to Streamline Frequently Inefficient Human Resources Tasks

November 07, 2018 — Cherwell is introducing HR Service Management to ensure human resources teams can serve their employees better. HR teams can more efficiently manage complex tasks such as on- and offboarding employees and providing payroll or benefits information from systems that are not interconnected.

Cherwell Software Introduces Integration to Provide System Analysis and Incident Response with Splunk

November 06, 2018 — Cherwell announced that Cherwell® Service Management (CSM) is now integrated with Splunk® Enterprise and Splunk IT Service Intelligence (ITSI), which lets organizations manage and solve service disruptions and provide incident response and remediation. Partners with Cherwell Software to Create its First Scholarship and Internship Program in Colorado

September 12, 2018 — Cherwell announced a new partnership with, a non-profit organization that creates courses that fit seamlessly into the existing curriculum of students in Computer Science (CS) programs across the country. As part of the collaboration, Cherwell will support underrepresented computer science students and will welcome interns to its engineering team in 2019.

Cherwell Named a Leader in Enterprise Service Management by Independent Analyst Firm

August 27, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in service management, was named as a Leader in The Forrester Wave™: Enterprise Service Management, Q3 2018. According to Forrester Research’s evaluation, Cherwell achieved the highest scores possible in the execution road map and commercial/pricing model criteria.

Cherwell Software Named as a Challenger in Gartner Magic Quadrant for IT Service Management Tools

August 21, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in service management, has been named a Challenger in the 2018 Gartner Magic Quadrant for IT Service Management Tools.

FixStream and Cherwell Software Announce Strategic Collaboration

August 20, 2018 — FixStream, a pioneer in solutions for Artificial Intelligence for IT operations (AIOps), and Cherwell Software, a global leader in enterprise service management, today announced a strategic collaboration designed to accelerate digital transformation. The two companies will integrate their technologies to provide customers with a next-generation IT Operations solution leveraging machine learning with workflow automation to help more quickly and accurately find, predict and resolve ITSM (information technology service management) issues.

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Cherwell Welcomes Sam Gilliland as CEO

August 02, 2018 — Cherwell has named Sam Gilliland as its new CEO. Gilliland is former Chairman & CEO of travel industry technology giant Sabre Corporation and The announcement was made by Cherwell Co-founder Vance Brown, who has been serving as interim CEO and will remain Chairman of the Board.

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Global Technology Company Cherwell Software Opens New European Research and Development Centre in Dundee

July 11, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, today announced the opening of their new European research and development centre in Dundee, Scotland. The office is initially employing 16 development staff with plans to grow the team in line with company expansion. Operating under the leadership of local Dundonian Fraser Patullo, the R&D centre is the first international satellite to the company’s technology team, which is based in Colorado Springs and led by Chief Product Officer Steve Rodda.

Cherwell Transforms the Service Management Experience with New Integrated Platform as a Service (iPaaS) Solution

June 20, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, is introducing new product features and partnerships as it continues to deliver on its promise to transform the service management experience for businesses around the world. These new features enhance the speed and ease with which new enterprise applications and data can be integrated within a common service delivery architecture.

AutomationEdge, Cherwell form technical alliance to enable codeless IT automation

May 23, 2018 — AutomationEdge, the leader in IT process automation and Robotic Process Automation (RPA), today announced the integration of its IT process automation platform AutomationEdge with a global leader in enterprise service management solutions, Cherwell Software. The integration, available to Cherwell® Service Management (CSM) users via the Cherwell mApp Exchange, extends ITSM capabilities without adding to the management workload.

Cherwell Launches New Information Security Management System Update Ahead of EU Privacy Law Deadline

May 16, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, today announced the launch of its Cherwell Information Security Management System (ISMS) designed to better support your organization’s compliance with the General Data Protection Regulation (GDPR) ahead of the European Union’s compliance deadline of May 25, 2018.

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In The News

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Movers and Shakers

The Colorado Springs Gazette — January 08, 2019

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The Top Five Reasons Most IT projects fail

SITS Insight — January 04, 2019

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Media Contacts


Schwartz PR for Cherwell



Eclat for Cherwell

+44 (0) 1276 4860000


Keith Little

(703) 598-0980

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