Press Releases

Cherwell Software named Gold Medalist in the 2019 Info-Tech Research Group IT Service Management Data Quadrant

February 07, 2019 — Cherwell has announced that its Cherwell® Service Management solution has been awarded a Gold Medal for the 2019 IT Service Management (ITSM) Data Quadrant Awards by Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group.

Cherwell Announces Clear Global Conference

February 04, 2019 — Cherwell has announced the annual global conference will now be called Clear. As more organizations expand their use of ITSM software and extend its capabilities to drive growth, they’re looking to experts who can share their own learnings and best practices.

Cherwell Appoints Andre Cuenin as Chief Revenue Officer

January 08, 2019 — Cherwell announced that technology leader Andre Cuenin has been appointed as the Chief Revenue Officer. He will report to Sam Gilliland, Cherwell’s chief executive officer, and be based in the company’s offices in Colorado Springs and Denver, Colorado.

Cherwell Software Introduces HR Service Management Solution to Streamline Frequently Inefficient Human Resources Tasks

November 07, 2018 — Cherwell is introducing HR Service Management to ensure human resources teams can serve their employees better. HR teams can more efficiently manage complex tasks such as on- and offboarding employees and providing payroll or benefits information from systems that are not interconnected.

Cherwell Software Introduces Integration to Provide System Analysis and Incident Response with Splunk

November 06, 2018 — Cherwell announced that Cherwell® Service Management (CSM) is now integrated with Splunk® Enterprise and Splunk IT Service Intelligence (ITSI), which lets organizations manage and solve service disruptions and provide incident response and remediation. Partners with Cherwell Software to Create its First Scholarship and Internship Program in Colorado

September 12, 2018 — Cherwell announced a new partnership with, a non-profit organization that creates courses that fit seamlessly into the existing curriculum of students in Computer Science (CS) programs across the country. As part of the collaboration, Cherwell will support underrepresented computer science students and will welcome interns to its engineering team in 2019.

Cherwell Named a Leader in Enterprise Service Management by Independent Analyst Firm

August 27, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in service management, was named as a Leader in The Forrester Wave™: Enterprise Service Management, Q3 2018. According to Forrester Research’s evaluation, Cherwell achieved the highest scores possible in the execution road map and commercial/pricing model criteria.

Cherwell Software Named as a Challenger in Gartner Magic Quadrant for IT Service Management Tools

August 21, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in service management, has been named a Challenger in the 2018 Gartner Magic Quadrant for IT Service Management Tools.

FixStream and Cherwell Software Announce Strategic Collaboration

August 20, 2018 — FixStream, a pioneer in solutions for Artificial Intelligence for IT operations (AIOps), and Cherwell Software, a global leader in enterprise service management, today announced a strategic collaboration designed to accelerate digital transformation. The two companies will integrate their technologies to provide customers with a next-generation IT Operations solution leveraging machine learning with workflow automation to help more quickly and accurately find, predict and resolve ITSM (information technology service management) issues.

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Cherwell Welcomes Sam Gilliland as CEO

August 02, 2018 — Cherwell has named Sam Gilliland as its new CEO. Gilliland is former Chairman & CEO of travel industry technology giant Sabre Corporation and The announcement was made by Cherwell Co-founder Vance Brown, who has been serving as interim CEO and will remain Chairman of the Board.

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Global Technology Company Cherwell Software Opens New European Research and Development Centre in Dundee

July 11, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, today announced the opening of their new European research and development centre in Dundee, Scotland. The office is initially employing 16 development staff with plans to grow the team in line with company expansion. Operating under the leadership of local Dundonian Fraser Patullo, the R&D centre is the first international satellite to the company’s technology team, which is based in Colorado Springs and led by Chief Product Officer Steve Rodda.

Cherwell Transforms the Service Management Experience with New Integrated Platform as a Service (iPaaS) Solution

June 20, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, is introducing new product features and partnerships as it continues to deliver on its promise to transform the service management experience for businesses around the world. These new features enhance the speed and ease with which new enterprise applications and data can be integrated within a common service delivery architecture.

AutomationEdge, Cherwell form technical alliance to enable codeless IT automation

May 23, 2018 — AutomationEdge, the leader in IT process automation and Robotic Process Automation (RPA), today announced the integration of its IT process automation platform AutomationEdge with a global leader in enterprise service management solutions, Cherwell Software. The integration, available to Cherwell® Service Management (CSM) users via the Cherwell mApp Exchange, extends ITSM capabilities without adding to the management workload.

Cherwell Launches New Information Security Management System Update Ahead of EU Privacy Law Deadline

May 16, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, today announced the launch of its Cherwell Information Security Management System (ISMS) designed to better support your organization’s compliance with the General Data Protection Regulation (GDPR) ahead of the European Union’s compliance deadline of May 25, 2018.

Cherwell Software Appoints Two New Members to Board of Managers

May 07, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management solutions, today welcomed two new members to its Board of Managers. Joining the board are Dave Welsh, KKR’s Head of TMT Growth Equity, and John Spiliotis, a career veteran in go-to-market and sales leadership for enterprise software companies. Welsh and Spiliotis’ appointments follow a recent investment in the company from KKR as Cherwell continues to expand globally.

Everbridge Announces Integration of its IT Incident Response Automation Solution with Cherwell Service Management

April 24, 2018 — Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and incident response automation, today announced the integration of its IT Alerting™ solution with Cherwell Software, a global leader in enterprise service management. The combined solution provides Cherwell® Service Management (CSM) users with a full end-to-end Incident Response Management platform to enable significant and measurable reduction of IT response engagement times to as low as five minutes from well over 30-40 minutes. The integration will help Cherwell customers leverage the Everbridge platform to manage, control and automate the communication, collaboration and orchestration by IT teams to resolve major incidents faster, while minimizing the impact on business.

Cherwell Announces Project and Portfolio Management Solution

April 17, 2018 — Cherwell Software, LLC, ("Cherwell") a global leader in enterprise service management, announced a way for businesses to improve cross-project visibility enabling organizations to easily prioritize projects and improve project outcomes. The new Cherwell Project and Portfolio Management (PPM) product is available today as part of its expansion into the broader service management market at large.

Ayehu Announces Integration with Cherwell Software

April 09, 2018 — Ayehu, leading provider of an intelligent automation and orchestration platform powered by AI, today announced its integration with global leader in enterprise service management solutions, Cherwell Software. The integration of Ayehu’s intelligent automation and orchestration platform with Cherwell extends the ITSM and ITOM solution capabilities and provides significant IT process gains and efficiencies.

KKR to Invest $172 Million in Cherwell Software

April 04, 2018 — Cherwell Software, LLC, (“Cherwell”) a global leader in enterprise service management, announced today that leading global investment firm KKR will take a larger stake in the company through its Next Generation Technology Fund, which focuses on investments in software, security, Internet, digital media, and information services. This latest investment of $172 million will be in addition to KKR’s initial $50 million investment made in Cherwell in February 2017.

Cherwell Software to Expand Hosted Service Management Solutions with Sopra Steria

March 22, 2018 — Cherwell Software, and European leader in digital transformation Sopra Steria, announced today a strategic collaboration to further expand the global delivery of Cherwell’s software as a service (SaaS) platform.

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In The News

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Movers and Shakers

The Colorado Springs Gazette — January 08, 2019

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The Top Five Reasons Most IT projects fail

SITS Insight — January 04, 2019

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Media Contacts


Schwartz PR for Cherwell



Eclat for Cherwell

+44 (0) 1276 4860000


Keith Little

(703) 598-0980

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