Press Release

Cherwell Launches New Service Management Solution for Cisco ACI

Solution Enhances Visibility Between Business Services & IT Infrastructure

February 01, 2018 - Colorado Springs, CO.

Cherwell Software, LLC, a global leader in IT and enterprise service management, announced today a solution that combines Cisco’s® Application Centric Infrastructure (Cisco ACI™) with Cherwell’s IT Service Management (ITSM) platform. This solution is designed to provide a more accurate and up-to-date view of overall IT infrastructure and enable companies to make faster and better-informed decisions related to change management, incident resolution, system configuration and more. 

Business needs from IT are constantly changing. While the number of devices connected to the network is increasing exponentially, time to deliver applications and associated services is going down drastically. Further, the hybrid nature of the data centers, where application components are simultaneously residing in and continuously moving across cloud and on-premise infrastructure, the challenge of delivering IT services to satisfy the fast-paced business requirements needs a revolutionary approach. 

Cisco ACI™ provides an application-level policy model that abstracts the infrastructure details all the way up to applications. Complementing each other Cherwell ITSM and  Cisco ACI™ provides a single pane of glass view of the entire IT infrastructure and its mapping to the enterprise business services. This visibility provides several contextual dimensions to the IT enterprise and enables robust IT Operations and Management. 

“At Cherwell, our goal is to help organizations accelerate their growth and drive further innovation. As new services are added across the enterprise, it can be difficult to maintain an accurate and up-to-date high-level view of IT infrastructure,” said Scott Gainey, Cherwell’s chief marketing officer. “We’re thrilled to be working with Cisco on this solution and, ultimately, to empower our joint customers with faster delivery of business services and enhanced automation.”

Cisco’s Data Center Blog states that “IT departments are facing increasing demands for providing quick and flexible business services. Cisco ACI and Cherwell joint solution provides a fully-automated policy-based enterprise service management solution to address these challenges.”

We are very excited about this announcement, and as the Cherwell-ACI integration gains more traction, we will be continuously adding more capabilities to the solution. 

The Cisco ACI™ integration will be available on the Cherwell mApp Exchange

For more information, please visit the Cherwell blog featuring a video demo of the new solution. 

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: