Press Release

Cherwell Recognized as the Only Challenger for Second Consecutive Year in Gartners 2016 MQ

Cherwell Software Continues to Disrupt IT Service Management Market

August 29, 2016 - Colorado Springs, CO.

For the second year in a row, Cherwell® Software has been recognized in Gartner’s Magic Quadrant for IT Service Support Management (ITSSM) Tools. Cherwell is once again named the only vendor in the “Challengers” quadrant.

Cherwell’s momentum towards meeting the needs of large and complex enterprise organizations continues to grow. Cherwell believes its ability to attract a loyal following through stellar customer engagement, is proven by the company’s Gartner Peer Insights Overall Rating of 4.5 out of 5.0 in the IT Service Support Management Tools market, based on 39 reviews as of Aug 26, 2016.

“More and more, we’re seeing enterprise customers and prospects in the ITSM market seek solutions that are less cumbersome and more flexible than the legacy options available,” says Craig Harper, president of Cherwell. “At Cherwell, we work tirelessly to offer the most modern, cost-effective, and customizable solution available. We appreciate Gartner’s recognition of our company’s position as the sole challenger.”

Cherwell continues to receive positive feedback from customers such as the University of Pittsburgh Medical Center (UPMC), a 20+ hospital integrated health system that supports 60,000 employees over 1,000 care sites. "The scope and scale of our organization requires a flexible and powerful ITSM platform” says Chris Carmody, SVP of Enterprise Infrastructure at UPMC. “We rely on Cherwell to be our user-facing IT service catalog, as well as the platform to design and orchestrate workflows across a multiple systems and solutions. Cherwell’s recognition is well earned, and we look forward to working with them as a key partner to accelerate pursuit towards our long term goals and objectives.”

Unlike most other options, Cherwell offers all-inclusive concurrent licensing, giving customers the options to choose between perpetual and subscription licensing models, on-premises or SaaS deployments, and the ability to switch any time. Cherwell does not require customers to license additional modules in order to build custom line-of-business solutions (such as Facilities, HR, or Project Management) on top of the platform.

Harper continues, “We are proud of our inclusion in the Gartner Magic Quadrant and Critical Capabilities for ITSSM tools, as each are key resources for buyers as they work to narrow the field and determine the best vendor to help them achieve their organization’s goals.”

Download the 2016 Gartner Magic Quadrant for ITSSM Tools

1 Gartner, Magic Quadrant for IT Service Support Management Tools, August 24, 2016

2 Gartner, Critical Capabilities for IT Service Support Management Tools, August 24, 2016

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About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: