Press Release

Cherwell Recognized as the Only Challenger in Gartner Magic Quadrant for IT Service Support Management Tools

Cherwell Recognized as the Only Challenger in Gartner Magic Quadrant for IT Service Support Management Tools

September 02, 2015 - Colorado Springs, CO.

Cherwell Software™ has been recognized in Gartner’s recently published Magic Quadrant for IT Service Support Management (ITSSM) Tools1. Cherwell is positioned as the only vendor in the “Challengers” quadrant. 

According to the report, “I&O organizations looking to increase IT process maturity have looked to ITSSM tools aligned and preconfigured to industry best-practice frameworks — to integrate responsibilities across technology silos with common processes, collaboration and the reinforcement of an organizational commitment to shared objectives.”

Tweet This: Cherwell named the Only Challenger in the latest Gartner Magic Quadrant for ITSSM

“The ITSM market is highly competitive, with a wide range of products at the low end of the market and a couple of large legacy vendors,” said Craig Harper, president of Cherwell. “We appreciate the recognition in the Gartner Magic Quadrant for ITSSM tools, as we believe it is an excellent piece of research to help buyers differentiate and narrow down the alternatives from the large number of vendors. However our greatest validation comes when our customers achieve their goals. Cherwell challenges and wins every day against the large legacy products in the market by providing a modern, flexible and easy-to-use solution at a fraction of the cost and complexity of competitive alternatives.”

Cherwell Service Management® software automates IT service management processes, supporting 11 ITIL processes out-of- the-box. Cherwell Service Management software is highly configurable, with over 66% of Cherwell customers automating business processes outside of ITSM such as HR management, facilities management, project management and more. Cherwell offers flexible licensing and deployment options including on-premises, Cherwell-hosted in the SaaS model, or hosted on public cloud solutions including Microsoft Azure and Amazon Web Services. The current version of Cherwell Service Management software (recently released and not yet reviewed by Gartner) offers dramatic improvements to performance, a 300% increase in scalability, enhanced IT self-service and IT service catalog capabilities, and the most advanced reporting and dashboards.

“We have high expectations for enterprise software, and we are pleased with Cherwell’s product and performance enhancement capabilities,” said David Thompson, Chief Information Officer and Executive Vice President of Global Operations and Technology, at Western Union. “The recognition is well deserved and indicative of Cherwell’s responsiveness to ongoing client needs.”

Download the 2015 Gartner Magic Quadrant for ITSSM Tools.

1 Gartner, Magic Quadrant for IT Service Support Management Tools, August 25, 2015
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About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: