Press Release

Cherwell Service Management is ITIL V3 Certified by PinkVerify

February 01, 2009 - Colorado Springs, Colo.

 Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.


PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process. In short, PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM.


“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management™ will support their implementation of ITIL best practices.”


“We are honored to be recognized by Pink Elephant, the global leader in ITIL consulting and education,” said  Vance Brown, Chairman and CEO of Cherwell Software. “This recognition reaffirms our commitment to offer a solution that supports ITIL best practices out-of-the-box – while providing unparalleled customization that allows customers to fit the solution to their unique level of ITIL deployment.”


ITIL is the de facto, most comprehensive set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organization – helping to reduce cost and improve customer service.


About Pink Elephant 
Pink Elephant ( is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: