Press Release

Cherwell Service Management Recognized as Service Desk Innovator and Best Value and Quality

August 02, 2012 - Colorado Springs, Colo.

 Cherwell Software announced today that it has been recognized as an “Innovator” in Info-Tech Research Group’s 2012 Enterprise Service Desk Vendor Landscape Report. Positioned as the leading vendor and the leading product in the Innovator category, Cherwell was also named the “best value” among the vendors after scoring a 100, the highest possible score, in Info-Tech’s Value Index. Furthermore, Cherwell was recognized as an “exemplary performer” in self-service manageability as well as in making seamless transitions between on-demand and on-premise hosting.


Info-Tech Research Group evaluated eight competitors in the enterprise Service Desk market: BMC Remedy, ServiceNow Service Automation, CA Service Desk Manager, HP Service Manager, IBM SmartCloud Control Desk, Omninet OmniTracker, FrontRange ITSM and Cherwell Service Management. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.


“For this Vendor Landscape, Info-Tech Research Group focused on those vendors that offered broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among large enterprises,” said Barry Cousins, Senior Research Analyst.


The objective, third-party research firm cites Cherwell Service Management’s fully configurable admin and user portals with multi-language capability and its built-in full service catalog as product strengths. Additional product strengths named in the report include the built-in registration system that allows end users to submit the details of their BYOD devices, the built-in graphical workflow designer that’s both easy to use and powerful, and the ticket template feature that includes command line execution.


Vance Brown, CEO of Cherwell Software, notes, “I couldn’t be more pleased to be recognized for both our innovation and value. It’s a direct reflection of our corporate culture. We actually listen to our customers and then build creative solutions that add value to their organizations. We’re here to serve, and we believe that if we do right by our customers, we can’t help but be successful.”


About Info-Tech Research Group

With a paid membership of over 25,000 members worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: