Press Release

SoftwareReviews Names Cherwell Software 2020 IT Service Management Emotional Footprint Champion

September 18, 2020 - Colorado Springs, Colo.

Cherwell Software, a global leader in enterprise and digital service management solutions, announced that SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group Inc., has ranked the Cherwell® Service Management tool a “champion” and highest on the value index in the Information Technology (IT) Service Management (ITSM) in its 2020 ITSM Emotional Footprint Awards.

“We are very honored to be named as a Champion in the Emotional Footprint Awards, especially highest on the value index, said Matt Klassen, Vice President of Product Marketing at Cherwell. “We work hard to continuously enhance our no-code platform and bring our customers unprecedented flexibility. It’s so critical to understand that we’re not only delivering a valuable product, but a reliable and respectful customer experience as well. Our relationships matter most.” 

Cherwell’s Service Management platform doesn’t just support more efficient and productive IT operations, but across the entire organization. With Cherwell’s truly no-code platform, organizations can achieve increased operational maturity and efficiency, improve the employee experience and productivity, and drive business results.

For more information about Cherwell Service Management please visit

About the Emotional Footprint Awards and Software Reports

The SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group Inc., a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software. Visit to see where vendors appear on the data quadrant and emotional footprint diamond, and to access reports.

Media Contact:

Scott Gainey

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit:

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