Cherwell Software Introduces Self-Service Password Resets
July 10, 2009 - Colorado Springs, Colo.
Cherwell Software (http://www.cherwellsoftware.com), a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced Self-Service Password Reset capability has been added to Cherwell Service Management, expediting incident resolution and thereby reducing service desk calls and cost.
“By many accounts, upwards of 75% of calls to the service desk are a result of forgotten passwords,” says Vance Brown, CEO of Cherwell Software, “and considering HDI’s latest Practice & Salary Survey showing that Self-Service, on average, is $15 per incident lower cost than a phone call, it doesn’t take long before a customer can start realizing a significant ROI using Cherwell’s self-service password reset tool.”
After enrolling in the Self-Service Password Reset Program within Cherwell Service Management, the feature allows end-users the ability to quickly and easily reset their network password via a web browser from their own computer or that of someone else. Once authenticated, the user can securely change or reset their password and they will be automatically notified via e-mail that their password has been reset. Additionally, an Incident is automatically created and closed, ensuring that proper metrics can be tracked. Organizations, and especially education institutions, now have a cost-effective and secure way to manage the most common user problem in virtually any IT Department.
Cherwell’s Self-Service Password Reset Features:
- Use standard security questions or even allow the end-user to create their own security question
- E-mail notification to the primary account and secondary account of the end-users choosing
- Automatically create and close an Incident for consistent and accurate metrics
- Works with any modern browser or OS – e.g. Internet Explorer®, Safari®, Firefox or Chrome™ on Windows® as well as MacOSX® and graphical Linux
About Cherwell Software
Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.