Press Release

Cherwell Software Is On The Gartner 2012 ITSSM Magic Quadrant Report

August 24, 2012 - Colorado Springs, Colo.

 Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been positioned by Gartner, Inc. in the “niche players” quadrant of the  IT Service Support Management Tools Magic Quadrant report. Cherwell is just five years from its inaugural software release.


The Magic Quadrant is a proprietary research tool developed by Gartner that visually depicts a market’s direction and maturity, as well as its leaders. Companies are evaluated on their completeness of vision and ability to execute.  View the 2012 Magic Quadrant.


Gartner placed Cherwell Software based on its ability to execute and completeness of vision.


“We believe our placement reflects our ability to really listen to our customers and respond to what they need most,” said Vance Brown, CEO, Cherwell Software. “Many features, like the self-service password reset function that we built in one business day, are developed because clients request it. We’ll continue to innovate on behalf of our clients and add value to their business. After all, we’re not just in the IT business, we’re in the service business.”


Cherwell remains a privately held company with no outside debt, so the company can “focus on serving customers’ needs, not managing shareholder expectations,” adds Brown.


Arlen Feldman, CTO at Cherwell Software, was the chief architect for FrontRange Solutions’ HEAT and other ITSM products. “Cherwell Service Management is one of few competitive non-legacy applications on the market, and it takes advantage of what we have learned after many years in the industry.”


According to this Gartner report, “IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operation maturity improvements.” Gartner, Inc., “Magic Quadrant for IT Service Support Management Tools,” Jeffery M. Brooks and Jarod Greene, 2012. The report continues, “While the ITSSM tool market is new, ITSSM functions have been available as disjointed tools for decades. We are now seeing the functions come together in integrated products that address ITSSM functionality from the combined perspective of people, process, and tooling.”


Cherwell Software acquired its first non-beta customer in 2007 and has been profitable every year. Today, Cherwell serves more than 400 organizations globally including federal, state and local governments, higher education institutions, health care organizations, and Fortune 500 companies.


Cherwell was also recognized by Info-Tech Research Group as the “Leading Innovator” and the “Best Value” in the “Info-Tech Service Desk Vendor Landscape” report released July 2012.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: