Press Release

Cherwell Software Launches AIOps, Delivering More Automation and Intelligence to its Enterprise Service Management Platform

AIOps expands automation, enhancing the service desk experience with increased efficiency, response, reliability, and performance

February 02, 2021 - Colorado Springs, CO

Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, today announced the addition of AIOps to its product suite, enabling agile and autonomous IT operation processes, further enhancing service management, monitoring, and automation across the enterprise. The new AIOps capabilities perform deep discovery of hybrid IT environments, dependency mapping between applications and underlying infrastructure, advanced event correlation, and predictive analytics. The resulting insights can trigger intelligent automations to effectively prevent outages, improve performance, and ease the burden of managing increasingly complex infrastructure. 

"This past year has challenged companies to rethink their IT operations from both internal and external perspectives. Automation is no longer a futuristic option for the workplace, but now, a reality that also impacts the customer experience," said Sam Gilliland, Chief Executive Officer at Cherwell Software. "We are thrilled to further expand our product suite with AIOps, and remain committed to helping enterprises drive effective digital transformation initiatives and optimize their workflows to provide a seamless, positive customer experience."

The accelerated adoption of digital transformation across the enterprise has increased the use case for AI in IT operations. Multi-cloud environments and the growing number of datasets generated by IT systems, networks, and applications have grown in complexity. There are not enough human resources to analyze, interpret, and apply solutions manually and still drive a seamless customer experience. Gartner predicts through 2022, 80% of organizations adopting cloud services without using a performance-focused approach for dependency mapping will experience a decrease in service quality levels[1]. To date, enterprise operations remain slow to adopt AIOps, resulting in additional technology tools and solutions to be acquired - further elongating the problem by compounding inefficient processes and increasing operational IT costs.

Cherwell’s AIOps solution includes Discovery and Dependency Mapping (DDM), event correlation and noise reduction, predictive analytics, and anomaly detection. Customers implementing AIOps will experience the following benefits:

With the addition of AIOps, Cherwell will strengthen its competitive foothold in the AITSM category, simplify implementation processes, and help drive ongoing value for future and current customers by facilitating their digital transformation journeys.

Enterprises interested in enabling agile and autonomous IT operation processes can begin by purchasing Cherwell’s Discovery and Dependency Mapping (DDM) Solution.  For more information visit: https://www.cherwell.com/ddm

Customers interested in expanding their current Cherwell DDM solutions can seamlessly upgrade to the full Cherwell AIOps solution.  For more information visit: https://www.cherwell.com/aiops

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.

 

Media Contact:

Maribeth Darling, ICR

cherwell@icrinc.com



[1] Gartner (2020): Predicts 2021: Infrastructure Operations and Cloud Management

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.

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