Press Release

Cherwell Software Recognized as a Champion in Info-Tech Research Group’s Enterprise Service Desk Vendor Landscape

Cherwell Software Continues to Challenge Market Incumbents on Features, Flexibility, and Overall Value

March 28, 2017 - Colorado Springs, CO.

Cherwell Software announced today it has been listed as a “Champion” in Info-Tech Research Group’s Vendor Landscape for Enterprise Service Desk Software. Cherwell had the highest composite score among twelve vendors evaluated on product attributes including features, usability, architecture, and affordability, as well as on vendor characteristics such as viability, strategy, reach, and channel. Notably, Cherwell scored significantly higher overall than larger, more entrenched market incumbents.

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, serving over 30,000 IT professionals. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

Cherwell’s position in the Info-Tech report reflects the company’s growing success and increasing market presence within the IT service management (ITSM) landscape due to its innovative, highly configurable platform and its flexible, all-inclusive licensing model.

According to the Info-Tech report, “Cherwell is an emerging competitor to large enterprise vendors, offering extensive functionality at a lower cost. Cherwell offers a codeless design architecture, making its solution fully configurable and able to easily integrate with third-party applications without needing to write or modify code.”

The accolade adds to a growing list of recent recognition of Cherwell’s vendor strength, and comes on the heels of a $50 million investment from KKR, a global investment firm, which is expected to fuel further growth for Cherwell by accelerating research and development efforts and expanding global operations.

Other recent acknowledgements of Cherwell’s market momentum include:

“We are thrilled to be cited as a leading vendor by a highly respected research firm that takes an objective and data-driven approach to its vendor evaluations,” said Craig Harper, Cherwell’s Chief Executive Officer. “Cherwell is a force multiplier for IT organizations, and as we continue to invest in and expand market awareness for our solutions, we anticipate broader recognition that Cherwell is a great fit for organizations that need to become more innovative and agile, while reducing the total cost of ownership of their service management initiatives.”

The full Info-Tech report can be downloaded here.

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

* The TrustMap™ is a visual depiction of the best software products as rated by users on TrustRadius within each market segment. TrustRadius does not endorse any vendor, product, or service depicted in its TrustMaps and does not advise software users to select only those vendors with the highest ratings.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: