Press Release

Cherwell Software Releases v4.6 with BI and Geo Location Services

July 16, 2013 - Colorado Springs, Colo.

Cherwell Software™, recently named “Best Vendor” at the SDI IT Service and Support awards, today announced the general availability release of Cherwell Service Management® 4.60. The release includes more than 75 new features, enhancements, and fixes including business intelligence with unlimited view licenses and end-to-end metrics; ground-breaking location awareness that enables field technicians to identify nearby service requests or configuration items; camera functionality that allows field technicians to photograph a piece of hardware and attach the image to an incident or scan a barcode to retrieve data about the device; chat and remote support integration with Bomgar®; codeless web service integration tools and automation; and IT project tracking.


"We strive to listen to our customers and create features that provide true business value to our users and ultimately to the end customers to which they provide service,” said product manager Josh Caid. This release adds several new functions that continue that tradition and take the product to a new level of affordability, productivity, visibility, and context awareness.”


Featured Cherwell Service Management 4.60 capabilities include the following:

Vance Brown, CEO of Cherwell Software said, “We’re in the problem solving business. We listen to our customers and study the industry to identify areas where Cherwell Service Management can simplify tasks or overcome challenges ITSM professionals face every day.” He adds, “Because our senior staff helped shape the industry from the very beginning, we have an acute perspective on the challenges service desks must overcome. So, we’re able to outpace our competitors in solving those problems.”


The new release has been well received by Cherwell Software customers. After beta testing this software release, Elias Hunt from Dartmouth-Hitchcock

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: