Press Release

Cherwell Software to Optimize Service Delivery with Managed Service Provider Program

Cherwell Software to Optimize Service Delivery with Managed Service Provider Program

November 10, 2015 - Colorado Springs, CO.

Today, Cherwell Software™ announced the establishment of its Managed Service Provider (MSP) program, designed to provide IT service providers with the technology and infrastructure needed to deliver world-class ITSM capabilities to their customers.


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Key to the program is the wide range of multi-tenant delivery options Cherwell Software offers the MSP environment, each with varying degrees of functionality. A single instance of the Cherwell Service Management™ application, and all the Cherwell-provided support infrastructure, can serve multiple customers who securely share the application within a single database. A multi-tenancy environment reduces the total cost of ownership and increases margins for the MSP, primarily by consolidating support and administration resources onto a single platform. 

MSP customers will also benefit from Cherwell’s modern metadata architecture, which enables rapid configuration and the ability to design a wide range of automation workflows without the need for skilled programmers or developers. Furthermore, Cherwell offers both perpetual and subscription licensing models, with a choice of on-premises or hosted deployment within the Cherwell datacenter or via a public cloud service provider such as Microsoft Azure or Amazon Web Services.

“The Cherwell Service Management platform has an extensive track record of helping IT organizations reduce total cost of ownership, increase return on investment, and build automation solutions that add value to businesses” said Craig Harper, Cherwell President of Worldwide Sales, Marketing and Services.  “The Cherwell MSP program will empower IT service providers to better optimize service delivery with one of the most flexible and powerful IT service management solutions available. We are excited to be able to help MSPs increase their margins without compromising quality or security, by providing an offering that significantly reduces administrative overhead.”

According to Gartner, the worldwide IT services market will reach nearly $914 billion in 2015. With outsourcing contributing more than half of market growth in constant currency, the market will reach $1.1 trillion in 2019 1.

“Our Managed Service Provider program aims to deliver the Cherwell value proposition to IT service providers across the globe” said Douglas Lingenfelter, Cherwell Director of Managed Service Providers. “Cherwell Service Management is the ideal ITSM solution for this constituency, which has a clear need for a multi-tenant, highly scalable and secure cloud-based solution with flexible and transparent licensing and pricing models”.

1 Gartner, Forecast: IT Services, Worldwide, 2013-2019, 2Q15 Update, June 15, 2015

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About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: