Press Release

David Russell, ITSM Pioneer, Joins Software Development Team

September 28, 2009 - Colorado Springs, Colo.

Cherwell Software has announced the appointment of David Russell, Lead Software Architect, based out of Colorado Springs, Colorado. David will be responsible for advanced technology development of Cherwell Service Management Suite including Cherwell's next generation IT Service Management mobile platform for Apple's iPhone. David will report directly to Arlen Feldman, Vice President - Technology. David joins Cherwell Software from Configuresoft, an EMC company, where he was in Product Development.


With over 25 years in software development, most recently having been with Configuresoft, an EMC company, David has been responsible for some of the most significant innovations in IT Service Management software. His accomplishments include design and architecture, as the original Chief Architect, for the first DOS and Windows versions of FrontRange Solutions HEAT software. "We broke new ground when we introduced HEAT, where based on user feedback, we created the first user definable software for Help Desks. With CBAT (Codeless Business Application Technology) at Cherwell, the bar has been raised beyond anything I could have dreamed of before" said David Russell. “My experience with early innovation in tablet PC and touch screen technology with Qubit Technology will come full circle as I have the privilege of heading Cherwell’s iPhone and next generation technology effort. This is an exciting time to be part of Cherwell as we completely recast the idea of a customer centric solution for the ITSM market.”


“We are delighted to have someone of David's caliber join our global team,” said Vance Brown, CEO, Cherwell Software. “David's advanced knowledge of IT Service Management Software and technological expertise in .NET and meta-data will strengthen our capabilities and success in the IT service management space. I am confident that David will make a valuable contribution to our team and to our customers.”


“Cherwell Software has significant market potential with Cherwell Service Management, especially as it pertains to ITIL and customers adopting best practices in IT service management,” noted David. “I’m excited to be involved with a company that treats its customers as partners rather than merely sales figures.”


"David is always on the cutting edge of innovation, we are thankful he is joining our brilliant team" said Arlen Feldman, Vice President of Technology. "With our ground breaking SaaS 3.0 framework and our CBAT technology, customers are truly bridging divides in their organization. David brings to our team a new level of excitement and expertise around our mobile technologies and the industry disruptive release of Cherwell Service Management 3.4, which is coming soon!”

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: