Press Release

GameStop Levels Up To Cherwell Service Management

December 19, 2013 - Colorado Springs, Colo.

Cherwell Software is happy to announce that the world’s largest multichannel video game retailer,  GameStop, has selected Cherwell Service Management® (CSM) for their ITSM solution. CSM is replacing Service Desk Express and will be used for internal support as well as store support. Flexibility, ease of configuration, and value were key factors in the decision.


Headquartered in Grapevine, Texas, GameStop is ranked 273 on the Fortune 500 and retains more than 45,000 employees worldwide. The company operates 6,650 stores in 15 countries as well as online. Always on the cutting edge and committed to delivering great gaming experiences, GameStop offers the most popular games, quality hardware and an extensive collection of game accessories for PCs, next generation gaming consoles and mobile devices—allowing gamer to pay anytime, anywhere.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: