Gartner 2013 ITSSM Magic Quadrant Recognizes Cherwell Software
August 23, 2013 - Colorado Springs, CO.
Cherwell Software is pleased to announce that it has been recognized on the 2013 Magic Quadrant for IT Service Support Management (ITSSM) by leading analyst firm Gartner, Inc for its Cherwell Service Management reporting and dashboard solutions. To be included on the Magic Quadrant for ITSSM, vendors are rigorously evaluated based on their ability to execute and completeness of vision. ITSSM solutions extend beyond traditional help desk or service desk tools in their ability to isolate root causes and provide higher levels of business user satisfaction.
Cherwell Service Management® is the flagship product produced by Cherwell Software. Cherwell Service Management’s reporting and dashboard capabilities enable organizations to create multidimensional reporting and business value dashboards, as well as the Cherwell Service Management Self-Service Portal, which enables organization to consolidate multiple portals to drive higher usage levels.
Ron Muns, a Cherwell Software board member and the founder and former CEO of HDI, the largest association for IT support professionals, said, "Cherwell Software's incredible growth rate is due to our commitment to our employees and our customers, as well as our passion for product perfection. The industry as a whole is recognizing the phenomenal impact Cherwell Software is having on IT service management. I am proud that Cherwell Software is once again identified as a player in the 2013 Gartner Magic Quadrant!"
Cherwell Software customer Chris Wiggins from University of Colorado at Colorado Springs adds, “It’s no surprise that Cherwell Software continues to be recognized in the Magic Quadrant. In our four-year relationship with them, we continue to be impressed. With the new functionally and features within the system, combined with outstanding customer service, Cherwell Software continues to set the bar in ITSSM Tools.”
“We’re very happy to be positioned on the 2013 Magic Quadrant for IT Service Support Management,” said Vance Brown, CEO, Cherwell Software. “We consider our placement on the Magic Quadrant a confirmation of our ability to develop visionary software that addresses industry demands.”
The Magic Quadrant is a proprietary research tool developed by Gartner that visually depicts a market’s direction and maturity, as well as its leaders. View the 2013 Magic Quadrant
Gartner, Inc., Magic Quadrant for IT Service Support Management Tools , Jarod Greene, Jeffrey M. Brooks, August 20, 2013.
About the Magic Quadrant
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About Cherwell Software
Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.