Press Release

ITIL Service Management For Mid-Market And Enterprise Level IT Organizations

September 14, 2009 - Colorado Springs, Colo.

Cherwell Software , a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, received a very favorable review in Butler Group’s industry leading, comprehensive Technology Audit and was noted as a “very competent….a well-rounded ITSM offering” for “mid-market to enterprise-level organisations.”

 

The Butler Group Technology Audit authored by Stephen Mann and Chandranshu Singh, summarized, “In Butler Group’s opinion Cherwell Service Management is a very competent ITSM offering that should be considered by mid-market organisations upwards looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices.”

 

The audit went on to report, “Whilst Cherwell Service Management is targeted at, and competitively priced for the mid-market, its high level of customisability and extensibility, and its comprehensive functionality delivered through a simple and uncluttered interface also make it attractive to the Enterprise market.”

 

Butler Group recognized the power and flexibility of Cherwell noting, “Cherwell Software’s solution is an extensible platform: it not only offers service delivery management capabilities but also enables business users to add new functionality through customisable business process templates. This is enabled through what Cherwell terms ‘Codeless Business Application Technology’ or CBAT. CBAT’s scope extends from simple customisations to existing templates by business users through to complex business processes implemented by advanced users with the help of Web services-based APIs (for integration with other systems)…..Of particular note is the solution’s One Step Action feature which allows support staff to create a workflow for a single process by automating the execution of a series of oft-repeated tasks.”

 

“We are delighted that Stephen and his team recognized the power and flexibility of Cherwell by highlighting what we believe is a key differentiator with Cherwell Software – the ability to not only easily configure the existing content, but to extend the product to create virtually any other object or functionality – without writing code or using scripts.”

 

“In Butler Group’s opinion, deployment and pricing flexibility along with a low cost of ownership and out-of-the-box ITIL best practice-based functionality makes the Cherwell solution a very competent ITSM offering that should be considered by mid-market to enterprise-level organisations looking to improve IT operations through the adoption of optimised ITSM processes and ITIL framework best practices.” Butler continued, “The solution provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design.” 

“It was an honor to be reviewed by Europe’s leading IT Research & Analysis organization,” said Vance Brown, CEO of Cherwell Software. “We are delighted that Stephen and his team recognized the power and flexibility of Cherwell by highlighting what we believe is a key differentiator with Cherwell Software – the ability to not only easily configure the existing content, but to extend the product to create virtually any other object or functionality – without writing code or using scripts.”

 

In addition, Cherwell offers no-cost overview webinars; sign-up is available on-line at Cherwell Webinars. Webinar attendees are eligible to receive a  free copy of the $189 valued, HDI sponsored, DVD titled “ITIL and the Service Desk” by industry icon Malcolm Fry. Interested parties may also visit Cherwell at the itSMF USA Fusion 2009 conference in Dallas, September 20-22, 2009 at booth #2121.

 

About Butler Group 
Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis and advice. Founded in 1990, with headquarters in London, England, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion, for more information visit www.butlergroup.com.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: https://www.cherwell.com.