Press Release

Jarod Greene Leading Gartner ITSM Analyst Joins Cherwell Software as VP of Product Marketing

December 02, 2014 - Colorado Springs, CO.

Cherwell Software today announced that Jarod Greene joined the company as Vice President of Product Marketing. A Gartner Engagement Specialist and Research Analyst for the past decade, Mr. Greene is widely recognized as an ITSM industry expert and thought leader.

In his new role, Mr. Greene will lead Cherwell Software’s product marketing efforts worldwide by articulating Cherwell’s vision to enable IT teams and to extend business technology. The concept of business enablement is not new, but it has never really been within the reach of IT until now through the innovations of Cherwell mApp mergeable applications (mApp™ solutions), the community-driven Cherwell mApp Exchange and Cherwell Service Management® 5.0. Mr. Greene’s decision to join Cherwell was influenced by the company’s strategic vision and genuine focus on customer success.

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“My experience to date has been serving customers by helping them make the right decisions, most notably with respect to understanding the ITSM vendor landscape. Going forward, I want to play a significant role in creating, and communicating the value proposition of a modern ITSM solution,” said Mr. Greene. “I have always appreciated that innovative solutions can serve the needs of customers, but never seriously considered moving out of an industry analyst role. Cherwell, an emerging force in this market, had a need to grow its product marketing capabilities, and I realized that Cherwell’s strong customer focus and vision was a perfect fit for me.”

Tweet This “I realized that Cherwell’s strong customer focus and Vision was a perfect fit for me.” @JarodGreene #ITSM

During his tenure at Gartner, Mr. Greene had responsibility for coverage of IT service management processes, organizational structures, enabling technologies, and emerging adjacent areas such as social media and gamification in ITSM. In 2014, Mr. Greene won Gartner’s Thought Leadership award, given to individuals who have re-thought existing concepts and debunked conventional wisdom as a more viable or powerful alternative to Gartner customers.

“We’re fortunate that Jarod, with his deep ITSM industry experience, has decided to join Cherwell,” said Vance Brown, CEO of Cherwell. “His market expertise and customer focus contributes to the ITSM DNA that has always distinguished Cherwell Software. Jarod is another strong addition to the experienced team of ITSM veterans joining the company this year.”

“I’ve gotten to know Jarod professionally over the past 3 years, specifically during my time as VP of Global Sales at BMC, and I have always appreciated his analytical mindset and objective analysis,” said Jay Link, SVP of Worldwide Sales at Graviant. “Jarod is highly regarded as an experienced ITSM veteran with a fair and even-handed perspective and solid cross-industry relationships. I believe that Jarod joining the team at Cherwell Software is the perfect partnership.”

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: