Press Release

Ron Muns, Former CEO of HDI Joins Cherwell Software

August 14, 2008 - Colorado Springs, CO.

“We are honored and delighted to welcome Ron Muns to our Cherwell team,” comments Vance F. Brown, President and CEO of Cherwell. “As the founder and past CEO of the Help Desk Institute (HDI) and the founder of Bendata, Inc. (currently FrontRange Solutions), we join many others who have proclaimed that Ron has earned the title of Father of the Help Desk Industry. Ron’s long-standing commitment and positive impact to the services industry is unquestioned. We are elated that Ron has chosen to continue making an on-going impact in this industry as part of our team. Ron has always been committed to talking with service professionals and listening to their needs. His customer-focused approach blends perfectly with Cherwell’s culture and passion.”


Says Ron, “Cherwell has assembled a team that I believe is superior in this industry. Their innovative technology is needed by so many companies—especially those that are trapped by old legacy systems. Cherwell Service Desk® is beyond any other system that exists today. Also, Cherwell truly listens to and cares for its customers. The Cherwell team is honest and value-driven. I have been in a consultative and objective role for a long time as founder and CEO of HDI, but after gaining a good understanding of the competitive landscape, I am now glad to be able to recommend a technology and a business partner that I believe is needed by companies today. Cherwell’s innovative .NET technology is not limited to just IT Service Management, but can be utilized and integrated across a company’s business segments.”


As Director of Innovation, Ron will be listening to the needs of the industry and assisting Cherwell with providing solutions to those needs.


About Ron Muns

Ron has been a software programmer, a consultant for Ernst and Young, a long-time supporter of Big Brothers Big Sisters of America, the founder of Bendata, Inc. and designer of HEAT® 1.0 (currently part of FrontRange Solutions®), and the founder and past CEO of HDI.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: