Press Release

Software Reviews Names Cherwell Gold Medalist for the 2nd Straight Year in 2020 ITSM Data Quadrant

February 06, 2020 - Colorado Springs, Colo.

Cherwell Software, LLC, (“Cherwell”) a global leader in service management has announced that its Cherwell® Service Management solution has been awarded a Gold Medal for the 2020 IT Service Management (ITSM) Data Quadrant Awards by Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group.

"Our Cherwell Service Management solution empowers IT departments to improve workers’ daily experiences and, in turn, the customers they serve," said Sam Gilliland, chief executive officer of Cherwell Software. "Customers are continually finding new ways to easily customize Cherwell beyond IT services and drive significant efficiency and business results across their organizations."

Cherwell Service Management was one of 16 ITSM tools to be evaluated by more than 741 end users. Cherwell Service Management was identified as a leader in "Ease of IT Administration" for being able to resolve issues and perform configurations efficiently and effectively by 87% of customers surveyed. Cherwell was ranked first by Software Reviews in the following categories:

Software Reviews ITSM Data Quadrant

The Software Reviews Data Quadrant evaluates and ranks products on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Cherwell provides a different kind of service management solution by optimizing service experiences across the enterprise, enriching customer and employee experience, and aligning technology to deliver on business goals. Cherwell Service Management is easy to customize and configure and integrates seamlessly with third-party applications to realize and empower business results outside the IT department and across the enterprise.

For more information about the Info-Tech report please visit

About Software Reviews

Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Working in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and vendor relationships. The organization assists members by providing accurate insight into the experience of purchasing and owning software through the collection of real data from real IT professionals to get an accurate and unbiased understanding of complex software purchasing decisions.


Media Contact:
Ann Boyd

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: