Press Release

University of New Mexico Selects Cherwell Service Management

February 22, 2011 - Colorado Springs, Colo.

Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced that the University of New Mexico has selected Cherwell Service Management to revitalize and consolidate the two Service Desk solutions currently in use.


University of New Mexico (UNM) is the state's flagship research institution with more than 30,000 students. As a Hispanic-Serving Institution, the University represents a cross-section of cultures and backgrounds. UNM boasts an outstanding faculty that includes a Nobel Laureate, two MacArthur Fellows, 35 Fulbright scholars and several members of national academies. UNM's professional schools for Medicine, Nursing, Business and Law serve New Mexico and the region. The Health Sciences Center is the state's largest integrated health care treatment, research and education organization. UNM Hospital provides the only Trauma 1 unit in the state, and the UNM Cancer Center has been ranked nationally in the top 50.


"We are honored to add University of New Mexico to our growing list of customers who recognize the power and the flexibility of our solution," said Vance Brown, CEO of Cherwell Software. "Since our inception we have focused on providing institutions like UNM with enterprise power at an affordable price."


"Hospital, Health Sciences and Main Campus IT groups selected the Cherwell product to assist us in standardizing a high quality IT Service Desk functionality across our institution," said Gil Gonzales, UNM CIO.


Brown continues, "IT departments today need a Service Desk Solution that gives them a low TCO and a great ROI while delivering the flexibility they need. We are pleased that after looking at numerous solutions UNM felt Cherwell Service Management could deliver that."


Cherwell Software provides enterprise power at a mid-market price. A Forrester Research Study quantified a complete Total Economic Impact of a customer with the resulting return on investment (ROI) and organizational benefits of implementing Cherwell. Cherwell Service Management provided a 108% ROI and payback in less than 10 Months.


About University of New Mexico

The University of New Mexico is the state's largest university, serving more than 32,000 students. UNM is home to the state's only schools of law, medicine, pharmacy and architecture and operates New Mexico's only academic health center. UNM is noted for comprehensive undergraduate programs and research that benefits the state and the nation.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: