Our Story

In 2004, the founders of Cherwell Software envisioned building a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively.

This initial vision eventually led to an intuitive, flexible software platform to automate service experiences across the enterprise.  

Cherwell® Service Management software, first released in 2007, enabled IT departments to easily automate routine tasks, enhance response times, and free up valuable time. This unique platform provided the essential base for service automation and was designed to support building blocks (also known as mergeable applications) for the quick deployment of new features, upgrades, and connection with third-party offerings.

Through its power and flexibility, Cherwell Service Management has become an essential tool for the enhancement of service activities across organizations—expanding beyond IT into HR, Facilities, Information Security, and Project Management. In fact, the configurability and extensibility of Cherwell software offers significant improvements for every area of the enterprise.

To get a sense of what was accomplished in the years between, here’s a look at some major milestones.

 

Our Story

To get a sense of what was accomplished in the years between, here’s a look at some major milestones.

2004
  • Cherwell founded by Vance Brown, the former Chief Executive Officer of GoldMine (now FrontRange Solutions), Arlen S. Feldman and Timothy G. Pfeifer
2007
  • Cherwell launches its flagship product Cherwell Service Management (CSM)
2008
  • Cherwell has 11 employees.
  • Cherwell Co-Founder and Chief Architect releases book WPF in Action with Visual Studio 2008
  • Cherwell Software earns its first ITIL Certification (v2)
2009
  • Cherwell releases its first SaaS deployment model
  • In a customer satisfaction survey, 100 percent of customers would recommend Cherwell
  • Cherwell opens first international office in the UK
  • Cherwell earns Pink Elephant’s 2009 Innovation of the Year Award
2010
  • Forrester Research cites Cherwell as an “Emerging Leader” in the IT Service Management enterprise space
  • Cherwell launches Customer User Groups
2011
  • Cherwell has 37 employees
  • A Forrester Research Study quantifies CSM’s ROI at 108% and payback in less than 10 months
2012
  • Cherwell receives an investment from Insight Venture Partners
  • Gartner, Inc. positions Cherwell in the “Niche Players” of the IT Service Support Management Tools Magic Quadrant 
  • Info-Tech Research Group’s Enterprise Service Desk Vendor Landscape Report recognizes Cherwell as an “Innovator”
  • Cherwell hosts the first Cherwell Global Conference at the Broadmoor Hotel in Colorado Springs
2013
  • Cherwell has 500 customers
  • Cherwell releases CSM Version 4.6 with business intelligence and geo-location services
  • Forrester places Cherwell among the top three SaaS IT Service Management Tools
  • Cherwell launches integration of Bomgar Remote Support
  • Cherwell receives SDI’s Best Vendor award
  • CSM ranks best IT service management product on “Info-Tech Research Group’s Vendor Landscape”
  • Gartner Inc. places Cherwell on the IT Service Support Management Tools Magic Quadrant
  • Cherwell hosts the Cherwell Global Conference
  • Pink Elephant certifies CSM for 11 ITIL processes
2014
  • Cherwell receives additional investment from Insight Venture Partners
  • Cherwell ranks 102 on Deloitte’s 2014 Technology Fast 500™ fastest growing tech companies in North America
  • Cherwell appears as “Challenger” in Gartner Research’s Magic Quadrant for IT Service Support Management (ITSSM) Tools Report
  • Forrester Research cites Cherwell as a leader in “Market Overview: IT Service Management SaaS Tools Update”
  • IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis names Cherwell a “Major Player”
  • “The Forrester Wave™: ITSM SaaS Delivery Capabilities” names Cherwell a leader
  • Vance Brown receives the EY Entrepreneur Of The Year™ 2014 Award in the Technology category in the Mountain Desert region
  • Cherwell releases CSM Version 5 featuring mApp™ technology (mergeable applications)
  • Cherwell acquires Seattle, Washington (US)-based Express Metrics
  • Cherwell introduces IT Industry Legend award to celebrate luminaries in IT who experts and mentors
2015
  • Cherwell receives additional investment from Insight Venture Partners
  • Cherwell ranks 220 on Deloitte’s 2015 Technology Fast 500™ fastest growing tech companies in North America
  • Built In Colorado Names Cherwell to first ever ‘Top 100 Digital Companies’ list
  • Ovum names Cherwell Service Management 5.0 the company’s most significant release to date
  • Pink Elephant awards Cherwell “Innovation of the Year Award” for mApp™ solutions
  • Cherwell joins Microsoft Enterprise Cloud Alliance
  • Cherwell opens German office in Munich
  • Cherwell expands sales presence in APAC
  • Cherwell available on Amazon Web Services
  • Cherwell available on Microsoft Azure
  • Cherwell wins ColoradoBiz Magazine “Top Company” award
  • Gartner Research names Cherwell only Challenger in Magic Quadrant for IT Service Support Management (ITSSM) Tools Report
  • Cherwell achieves ISO 27001 Certification for US hosting business
  • Global bookings for Q3 grow approximately 65% year-over-year
  • Cherwell booked its largest sale to date
2016
  • Cherwell ranks 304 on Deloitte’s 2016 Technology Fast 500™ fastest growing tech companies in North America
  • Gartner Research names Cherwell the only “Challenger” in Magic Quadrant for IT Service Support Management (ITSSM) Tools Report
  • Cherwell achieves record growth year-over-year and secures largest subscription sale to date
  • Cherwell is featured in Ovum’s “Decision Matrix” Selecting an ITSM SaaS Solution.
  • Cherwell acquires Tampa, Florida (US)-based Advanced Marketplace
  • Cherwell opens Australia office in Sydney
  • Cherwell names EMEA sales leader
2017
  • KKR makes $50 million investment in Cherwell
  • Cherwell’s wide range of active User Groups worldwide grow by 218% and in customer attendance by 250%
  • Gartner Research names Cherwell “Challenger” in Magic Quadrant for IT Service Support Management (ITSSM) Tools Report
  • Forrester Research names Cherwell SaaS Delivery Leader on Forrester’s Wave for ITAM SaaS Tools
  • IDC MarketScape Worldwide IT Service & Incident Management Software names Cherwell a “Leader”
  • Cherwell earns Top Rated IT Service Management software by Trust Radius
  • Cherwell is named a G2 Crowd Leader
2018
  • Software Reviews names Cherwell a Gold Medalist
  • KKR makes an additional investment of $172 million, a historic amount for a Colorado Springs-based company
  • Cherwell releases Project and Portfolio Management solution
  • Cherwell opened its eighth office and first international R&D center in Dundee, Scotland