Cherwell Blog

ITSM News Roundup: All About ITIL

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If you are at all connected to IT or IT service management (ITSM), you are likely familiar with the ITIL framework. Simply put, ITIL is a set of practices for ITSM that focus on aligning the needs of the business to IT services. In this week’s ITSM news roundup, we’ve pulled together a collection of articles all about ITIL. Whether... > Read More

3 Ways to Avoid a Nightmare ITSM Upgrade

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Do the words, “software upgrade,” cause you to tremble with terror? Do you shake as you weigh the risks of new features and functions against the potential productivity loss associated with the software change, configuration, and release management processes? And, if you do upgrade, what happens when the words, “Your upgrade is now complete,” display across the terminal? Do you... > Read More

How to Find IT Success and Other ITSM News

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In today’s world of technology, innovation, and speed, the smartest IT leaders are focused on one thing: perfection. But, what does perfection mean when it comes to IT? From finding your way on the road to success to understanding the one thing every IT team needs in order to innovate, this week’s ITSM News Roundup focuses on the never-ending journey... > Read More

Incident Management vs. Problem Management – Why it’s Critical You Understand the Difference

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Despite the establishment of ITIL as the de facto best practice IT management framework almost 10 years ago, there is still a good deal of confusion. What’s causing the uncertainty? It’s not the nomenclature (it’s pretty well documented and straightforward), but rather the application of the guidance. Nowhere is this confusion more apparent than in discussions about the key differences between incident... > Read More

Video: Predicting the Future of IT Service Management

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In this edition of our “Ask the Experts” video series, we asked John Custy, Jarod Green, and Julie Mohr what IT service management (ITSM) professionals should be mindful of in the next couple of years. Watch the video at the end of this article to see the interviews and hear their answers. Tweet this: What is the future of ITSM... > Read More

4 Ways ITAM Integration Will Elevate Your IT Service Delivery

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One of the most familiar challenges in the world of IT is the chasm between IT service management (ITSM) and IT asset management (ITAM). A primary reason for this is because the goals of each discipline are fundamentally different. Historically, the IT asset management function has been responsible for tracking and managing the inventory, costs and contractual aspects of IT assets... > Read More