Cherwell Blog

The 3 Biggest Mistakes to Avoid When Choosing a SaaS Model

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We can expect an increase in worldwide Software as a Service (SaaS) market dominance over the next four years. Leading research firm IDC predicts cloud software will grow to surpass $112.8 billion by 2019, at a compound annual growth rate of 18.3 percent. SaaS has been one of the more disruptive trends in all of IT, impacting all markets – …

3 Enterprise Companies Share Their Surprising Paths to ITSM Success

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In a new report, “How Cherwell Is Transforming Service Management,” Enterprise Management Associates (EMA) takes a deep dive into three enterprise companies and their deployment of Cherwell Service Management™, for a view into the evolving, deepening role of IT service management (ITSM). Traditionally, ITSM has played a reactive role, responding to customer issues and challenges as they arose. But increasingly, …

4 Ways Codeless Architecture Enables ITSM Initiatives to Scale

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 In addition to being hindered by resource and costs restraints, ITSM leaders are perpetually pressed for time. In my twelve years in IT, I’ve never run into an IT leader who has an abundance of time. Managing critical applications and IT services requires timely coordination of people, processes, and tools, with adherence to service level and operational level agreements. So, …

7 Steps to Continual Service Improvement (CSI) Success

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One of the hottest topics in IT service desk management year over year continues to be performance metrics. Metrics are used for multiple purposes, most importantly to justify staffing and budget, in addition to justifying the business value of IT. There’s no shortage of industry averages and benchmark surveys for service desk leaders to consume for decision support. The pursuit …

How to Be an IT Superstar and Other ITSM News

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As IT professionals, we’re living in a golden age of technology, information, and communication. Our focus this week is all about professional and personal development. Are you interested in becoming your best IT self? Here are some of the articles that caught our attention. 6 Traits of Up-and-Coming IT Stars Aside from superior technical skills and ambition, what other characteristics …

5 Things Twitter Can Teach IT About Collaboration

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In July of 2006, a social media phenomenon burst on the communications scene that has fundamentally changed how social interactions are taking place around the world. Embraced by hundreds of millions of users since its inception, it has reduced everything from cataclysmic events to the best place to buy coffee to a mere 140 characters, even as the medium continues …