Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

3 Steps to Selecting a New Service Desk Tool

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Quick Take [Infographic]

Being asked to select a new IT service management (ITSM) tool can be a daunting task. This infographic lays out 3 key steps to take before taking the plunge.

Replacing your ITSM tool is not a ‘one size fits all’ situation. Every business is different, and each has its own exact needs. So, if you’re going to get this selection process right, you need to stop and consider a few key points that will help you with this process. Download this eBook and learn industry luminary, Malcolm Fry’s, top 10 points for consideration.

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