As you all know, at Cherwell Software, it’s all about our customers. We always aim to put them and their requirements first. “Winning this award validates our highest goal at Cherwell–our noble pursuit–which is to listen to our customers and serve their needs. We refer to this as ‘putting first things first,’ to build great technology and to make sure our customers are satisfied and their expectations are exceeded. This is a great day for Cherwell and our customers,” says our CEO Vance Brown.
And, for those of you who don’t know Vance, he doesn’t just talk-the-talk, he walks it, and he lives it. The same is true for the entire Cherwell Software staff regardless of department, job title, or seniority, and this is reflective in what our customers say about us.
Our customers continue to be very kind with the words they share about Cherwell Service Management and Cherwell staff. But, their ‘room for improvement’ words are just as important — if not more important — to us. We take those words seriously and act upon them. We thank all of you for your partnership with us and for helping us to be a better company, offering a better service and delivering a better solution.
Tony Probert, European managing director, says “Winning the SDI Best Vendor award at the recent SDI Annual Conference confirmed to us, that as a company, we’re doing something right. However, we have to demonstrate that this is not a one-off award and continue to have this focus as a core company value.” To be lucky enough to win this prestigious award, your customers must nominate you, and you, as a vendor, must showcase how you’re helping your customers achieve their Service Desk goals. That’s why this recognition is so important to us, because it’s all about the customer.
So, although Cherwell Software proudly won this award, it is really a win for our customers, and that’s what Cherwell is all about. Congratulations.