Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Are you a Service Desk Intrepreneur?

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I recently read some interesting thoughts from David Armano of Edelman Digital about the notion of Intrapreneurs.

Intrapreneurs are not those who have an idea and give the needed blood, sweat, and tears to turn the idea into a functioning company, but those who have an entrepreneurial spirit and choose to harness and use this spirit for the good of the organization they work for. David calls this a “growing class of 21st Century  ‘employees’.”

These are individuals who have ideas. These are individuals who think — for the good of the company. These are individuals who take the initiative to research and propose recommendations that aim to fix something or to make something good great. They have the heart and spirit of an entrepreneur but perhaps not the skill set or mind set or desire to be an entrepreneur.

What organization doesn’t want staff like this? Intrapreneurs are a valuable resource that can make a true difference to the success of a company. However, intrapreneurs need a company culture that fosters and supports the intrapreneurial spirit; otherwise, they may take their spirit elsewhere or, gulp, to a competitor.

This struck a chord with me because we’ve designed the Cherwell offering around the notion of “if you can dream it, you can do it with Cherwell.” One of our customers once told us that Cherwell doesn’t dictate to you; you dictate to Cherwell. Yes, we support the intrepreneurial spirit.

So, I have to ask, how many of you are Service Desk intrepreneurs? How many of you work for an organization that supports the entrepreneurial spirit?