Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Ana Carrier

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Tech Support Question du Jour: “Can I schedule and email reports to my colleague?”

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As a technical support rep, I get this question easily a couple of times a week. And the answer is an emphatic “Yes!” You can schedule most reports found within Express Software Manager to be generated automatically (at specified intervals) and emailed to anyone within your organization. ReportRunner is a command line application that utilizes a batch file you create

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June Report of the Month: Activity Log

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One of the reports I suspect few people know about is the Activity Log. It’s actually one of the oldest reports found within Express Software Manager, dating back to version 3.0, when it was still a pure software metering tool! Little known to many of our customers, the Activity Log is a fantastic troubleshooting tool that can be used in

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June Technical Tip: Using the Express ReportRunner

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Do you have a specific report that you need to run every day, week, or month? Would you like to be able to schedule reports to run automatically and be emailed to a list of recipients? If so, Express Software Manager has a tool called ReportRunner that can do precisely that. Using ReportRunner, you can schedule an Express report, such

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August Report of the Month: License Unit Purchase History

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As most of you are probably aware, with the 9.5 version of Express Software Manager we introduced a purchasing system and interface that allows for easy reconciliation of purchasing details with deployed hardware and software assets. One of the most basic and useful purchasing reports found within the product is the “License Unit Purchase History.” This report allows you to

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April Report of the Month: Suite Application Report

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Our featured Express Software Manager report this month is a software inventory report called “Suite Application” report. At its highest level, this report helps you determine what components of suite products are actually being utilized, so you can ensure your software budget is being wisely spent. Here’s a real-life example of how this information can be useful. Let’s say that

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March Technical Tip: Ignore Terminal Server Usage

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Do you have users connecting to your domain from remote locations whose activity you want to exclude from your software usage reporting? If so, this technical tip is for you. As we all know, Express Software Manager asset management software is designed to collect application usage statistics from users, computers, remote devices, and even thin clients connecting and running applications

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July’s Report of the Month: Unused Software

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One of the most important outcomes of effective software asset management is the ability to eliminate wasteful license spending. This is accomplished by taking advantage of a feature in Express Software Manager called “software metering,” which enables you to analyze software usage patterns across your organization. One of the most powerful reports that can help you identify areas for potential

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March’s New Feature Spotlight: Improved Maintenance Workflow

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The most recent release of Express Software Manager introduced, among other enhancements, a whole host of new purchasing features that help you more efficiently track and manage the procurement details related to your IT investments. One of those features is the streamlined ability to track and verify the renewal of existing maintenance agreements. In Express Software Manager 10.0, when you

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October Report of the Month: Machine Search

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October’s report of the month makes for an abbreviated blog post, as it requires very little in the way of explanation. But beneath all the simplicity lies a very powerful tool. The “Machine Search” report, found under All Reports, Hardware Reports and Software Reports in the Express Reports Console, is a quick ‘n dirty way to search for computers based

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November’s New Feature Spotlight: Automatic ESID Contributions

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Over the months ahead, we will be highlighting in our blog the new features found in Express Software Manager Version 10. One of the most exciting features, in my opinion, is the ability to configure Express Software Manager to automatically contribute unrecognized applications discovered on your networks to the Express Software Identification Database (ESID). Q: What, exactly, is the purpose

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December Report of the Month: Software Installation by Version

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Happy holidays to all! As we wrap up 2011, we have a final Report of the Month to highlight within Express Software Manager: Software Installation by Version. This report, while simple in conception, has a whole host of uses, from ensuring your users have successfully upgraded to the latest version of Application X to verifying the install path of your

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May’s New Feature Spotlight: Access Profiles

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With our latest implementation of Express Software Manager, Version 10.2, the Express Purchasing Console now allows for the creation and use of “access profiles.” Access profiles enable you to control who can view, create, and edit purchasing orders within Express Software Manager. This is particularly useful in situations where different departments or divisions within an organization manage their own IT

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January’s New Feature Spotlight: Document Storage

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Do you have purchase order documents that you would like to store along with your purchasing data? In Express Software Manager Version 10.0, our new Document Storage function in the Purchasing Console allows you to store documentation such as invoices and purchase orders directly in the Express Database and associate them with the orders you have entered in the Purchasing

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February Report of the Month: Non-Runnable Files

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Have you ever wanted to collect data related to files that aren’t classified as traditional program files? For example, let’s say you want to know how many MP3 files reside on a machine or group of machines, along with the disk space consumed by those files. Well, you’re in luck… Information related to such “non-runnable” files can easily be collected

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February Technical Tip: Inventory from a Share

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From time-to-time, you may wish to perform an “agent-less” inventory of your machines. Maybe you don’t want to install a client on specific computers (such as servers or test machines), but you still want to collect inventory data. Or perhaps some of your computers have limited network access and therefore can’t report directly to the Express Database. You can collect

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