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Barclay Rae

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ITSM 2013 Trends and 2014 Predictions

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Yes, it’s that time of year again…trends, analysis, and predictions. Here are some thoughts on big ITSM issues. From 2013, I think we learned the following: There is now an irrepressible consensus and groundswell around the need for change in ITSM and for ITIL. Apart from a few old-ITIL die-hards, I’ve not met anyone during the last year that didn’t