Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Corey Merchant

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How Identity Access Management (IAM) Makes ITSM Better—And Why They Belong Together

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The goal of the IT organization is to create and protect business value. The “create” element is widely understood; the IT service management function demonstrates value through the support and delivery of high-quality, cost-effective services that enable the business to meet their goals and objectives. The better the support and delivery of services, the faster the business can go. The...