Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Graeme Pitts-Drake

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My Most Popular Posts

What’s the Difference between Price and Cost when Buying Helpdesk Software?

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It’s an age old problem. The difference between price and cost is always a challenge to explain, but as technology progresses with smart phones, tablets, artificial intelligence and cars that drive themselves, you would think that we as tech buyers would have progressed with our attitudes towards the price/cost equation when it comes to the procurement of software. But, you’d

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To Code or Not to Code – That is The Question

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I always find it a challenge when I’m trying to explain to potential partners and prospects that Cherwell Service Management is a completely configurable solution that requires no coding or scripting to configure it to specific business requirements. The response is often, “So are other products.” At Cherwell Software, we describe our ITSM solution as being truly codeless and completely

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Culture Shines Through

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Customer account management is always a joy (especially when you know you have a happy customer), but it can also bring opportunities to shine in several ways. Discussing past performance as well as customers’ aspirations with your product is always interesting. From a sales perspective, we’re always looking in our customer base for additional revenue opportunities, and sometimes we find

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