Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Greg Guertin

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3 “Agile” Tips for a Smooth ITSM Solution Implementation

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Why focus on “agile” when implementing an ITSM solution? An agile implementation allows the solution room to “breathe” and develop into a capable and graceful end product that’s aligned with the customer’s specific needs. By dividing the project into multiple, concurrent smaller projects, and by completing the development, testing, and requirements refinement for each stage independently, your implementation is able...