Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Howard Kendall

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BIG Challenges for 2014

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Your first task of 2014, before you think about addressing new challenges, is to review the successes of the year that just passed and congratulate your team on its achievements. Start 2014 on a positive note, and the challenges it holds will seem just that little bit more manageable. (Some of) the big challenges: Giving real business value This has

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