Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Jarod Greene

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Jarod Greene is the Vice President of Service Management Strategy for Cherwell Software, a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner analyst, Jarod Greene spent ten years covering the ITSM industry, with a focus on processes, organizational structure, and enabling technologies.

My Most Popular Posts

Is ITIL Slowing You Down? 3 Ways to Become More Agile

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How well does IT enable your business? Are you considered a roadblock in an otherwise fast-moving operation? If you want to motivate your team members and improve their speed and performance, you need to integrate the principles of agile development into your existing ITIL approach. When ITIL emerged, it brought standards, processes, and much-needed structure to IT—but not speed. In...

How To Avoid Software License Confusion When Delivering Applications in Citrix XenApp Environments

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Virtualization is an important efficiency tool, allowing organizations to provide optimal access to software applications to users without hands-on installation. Increasingly, many IT departments are now taking their virtualization one step further by implementing Citrix XenApp Server to deliver their software system-wide, to end point devices of all types. Good news, surely? Well, up to a point—and only if you...

How to Create a Service Catalog that Empowers the Business Consumer

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Warning! The modern day IT department is under siege! Its relevance to today’s millennials and other tech–savvy business consumers is being questioned at every turn. In an age where users expect instant gratification and “anytime, anywhere” access to technology there is no place for an archaic, top-down approach where IT determines how, when and what technology it is willing to...

Is it Time to Re-purpose the IT Service Desk?

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Many of us rely on IT services to get our jobs done. And, when IT services don’t work, it becomes more difficult to complete our work. Do you care about metrics that indicate the service desk is usually good at fixing things? Or, do you just want the service desk to work again? What do you value more – 1) A...

Podcast: How to Change the Culture of ITSM—One Person at a Time

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One of Cherwell’s biggest highlights of 2015 was the time spent at Fusion15 in New Orleans with the AllThingsITSM crew. This amazing and tireless team does an outstanding job bringing together some of the best ITSM pros for open, candid discussions about how to advance the collective state of the ITSM industry at large with their Global ITSM podcasts. Members of #TeamCherwell, both...

IT Conference for Service Desk and IT Support Professionals

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You don’t know everything. The good news is: neither does anyone else. So, where do you turn for guidance on IT service management matters? And if you’re a seasoned professional, how do you mentor rising stars in this field? For many IT service and support professionals, 2300 of them in 2014, the answer is the HDI 2014 Conference & Expo,...

Why I Joined Team Cherwell – Jarod Greene

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Change is always scary – especially when you tender your resignation to one of Glassdoor’s Top 20 companies to work for after having worked there for 10 years. When I’m asked why I left, I’m quick to remind people that it’s not about what I left, it’s about what I joined. The difference seems slight but is significant. I joined Cherwell...

And the Winner Is…

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There is little truth to the rumor that I was going to pull a Kanye West and crash the acceptance speech of the winner if Cherwell had not won Pink Elephant’s Innovation of the Year award for mApp solutions. Not totally unsubstantiated though. This is in no way to throw shade at Easy Vista or Numerify, the other-nominees for this...

Podcast: Do Us All a Favor—Stop Rewarding the Service Desk “Hero”

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The following post features the second in a series of video podcasts produced by the good folks at AllThingsITSM last week at Fusion15. (The first and third podcasts in the series can be found here and here.) A big thank you to Carlos Casanova and Kirstie Magawon for hosting the panel! Last year, Mad Max: Fury Road was released and did over $150...

How IT Can Embrace Twitter to Engage—and Better Serve—Modern Users

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Recently Domino’s Pizza® invited hungry fans to order pizza by tweeting @Dominos with a pizza emoji. Why? Because Domino’s wants to sell pizza to the 304 million monthly users active on the Twitter® network. Domino’s is engaging with its young, pizza-loving target demographic by using one of its favorite and most frequented social channels. Are you paying attention, IT? Modern technology...

Can Technology Get Out of the Way?

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Offbeat Indie Pop star, St. Vincent, lilting voiced, sings, “Digital witnesses, what’s the point of even sleeping? If I can’t show it, if you can’t see, what’s the point of doing anything?” She espouses the concern over technology’s influence over human behavior. Social media acts as validation for what we do with our time, and in skewed uses, creates the...