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Author: Jarod Greene

Jarod Greene is the Vice President of Service Management Strategy for Cherwell Software, a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner analyst, Jarod Greene spent ten years covering the ITSM industry, with a focus on processes, organizational structure, and enabling technologies.

Next-Generation ITSM: What the Future Holds, and How to Prepare

Six years ago, I spent the months of October and November preparing for my first…

3 Ways Changing Workforce Demographics Will Shape the Future of ITSM

There haven’t been many times where my feelings have been hurt at work. Sure, I’ve…

4 Big Benefits—And Hurdles—of Artificial Intelligence in ITSM

It's clear that IT service management (ITSM) will only become more automated as we continue…

Infographic: Before You License a New ITSM Solution

The best word to describe the market of IT Service Management (ITSM) solutions is crowded…

The Future of ITSM Is On Display with Cherwell at Fusion17

This is one of our favorite events of the year, when we’re coming off the…

Six Essential Tips for Selecting an ITSM Tool

Table of Contents What Is ITSM?  ITSM Standards and Frameworks Warning: How Not to Begin…

How Cherwell Service Management and Microsoft OMS Bring Maximum Visibility to IT Operations

I’m the father of two young girls. I love them to pieces and will do…

Think Global, Act Local with a Centralized IT Service Desk

Today, I’d like to make the case for service desk centralization. A recent research study…

Want to Shift Left in ITSM? Implement Knowledge Management

Editor’s note: Catch up on all the posts in our series on the "how" and…

Want to Shift Left in ITSM? Focus on Self-Sufficiency

Editor’s note: Catch up on all the posts in our series on the "how" and…