Cherwell IT Service Management Blog
Resources, Best Practices, and Solutions for ITSM Pros

Josh Caid

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What are Cherwell mApp™ solutions?

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A few years back, an article appeared in Forbes titled “The Appification of Everything Will Transform the World’s 360 Million Web Sites.” While that prediction has proven to be clearly true so far, given the rise of smartphones and tablets, it’s time for an update: The appification of everything will transform the way we conduct business. Transform the way we

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What Gartner’s “IT Service Desk and ITSSM Next Practices” Means for Your Business

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The analysts over at Gartner aren’t so impressed with the heavy duty toolboxes and rigid capabilities the ITSSM industry is lugging around. The buying market allows for these traditional services, and yet, buyers are often stuck with standardized and commoditized tools unresponsive to user needs, up the river without the proverbial paddle. Behind the shiny tools and features is the

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mApp Solutions Move Service Management ‘Beyond IT’

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A few days ago, Jarod Greene posted the first of two blogs about how exciting Cherwell Software’s mApp™ solutions are and how others in the industry think so as well. Jarod might have refrained from having to pull a Kanye at Pink15, but allow me, for a minute, to play the role of ‘hype man’.   While we are honored to receive the

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5 Key ITSM Predictions for 2014

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As 2013 comes to a close, here are five key ITSM industry predictions from Josh Caid, director of product management for Cherwell Software. BYOD will continue to be a challenge for the business—while liberating to employees. The trend towards employees bringing their own devices to work is not going to go away, and will continue to skyrocket in 2014. In

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“Rip it out,” and Add True Value to Your Business

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Traditionally, ITSM differentiation came down to tracking that perfect slope, price on the y axis and cost efficiency on the x axis. Read it aloud, some directions to precisely locate the greatness of the ITSM vendors you were looking to hire—it becomes a fairly simple matter. “Excrement.” That’s what John Keating says in “Dead Poet’s Society” about this method when

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